This frame game reinforces key concepts taught in many professional development courses that address interpersonal skills. The game helps to increase learning transfer by asking students to describe and apply strategies in five areas: 1) developing and maintaining trust, 2) increasing communication skills, 3) expressing feelings verbally, 4) listening and responding in a helpful manner, 5) and resolving interpersonal conflict.
Upon completing the game, learners will better understand the value of having these interpersonal skills; what happens when effective interpersonal skills are used compared to what happens when poor skills are used; the root cause of processes that break down; and how to apply interpersonal strategies in concrete situations.
While interpersonal skills development is popular among business professionals, they are also increasingly being offered in CEGEP and university. For example, Concordia University offers such as course as part of its Applied Human Sciences programs. http://ahsc.concordia.ca/. At the CEGP level, interpersonal skills training is normally offered as part of a Social Science program.
Learners & Context of Use
The Interpersonal Skills frame game is designed for adults between the ages of 18 and 65. The game is played immediately following a course, training session, workshop or seminar on the development of interpersonal skills. The game can be played in its entirety after instruction, or it can be played in stages to match the agenda of a multi‐week course. Upon completion of the game, learners are encouraged to reflect upon and apply the techniques presented during game play.
Minimum # of players: 5
Ideal number of players: 5 teams of 2 or more
Object of the Framegame
The team that receives the highest score upon completion of all six interpersonal skills challenges wins a prize (i.e. coffee card, gift pen, mug, etc.)
The following materials are required:
• Five work tables
One chair for each learner
1 deck of “situation” cards
1 “value” worksheet
1 “bad practice” worksheet
1 “root cause” worksheet
1 “good practice” worksheet
1 “act it” worksheet
The game takes approximately 1.5 hours to complete. There are five rounds of game play ‐ one for each interpersonal skills category. Each round takes approximately 20 minutes. Game play can be carried over several training sessions, as needed and to accommodate the course agenda.
The Rules or Game Play
Learners are divided into five teams and assigned a worktable.
Each team is given a pencil, 1 “value” worksheet, 1 “bad practice” worksheet, 1 “root cause” worksheet” and 1 “good practice” worksheet.
The instructor draws a card from the situation deck and reads aloud the content of the card to provide some context and inspire thinking from the teams. o Example 1: You are disappointed by the raise you received this year. You’ve been learning new work‐related skills on your own time and getting excellent customer comments.
o Example 2: Your colleague has the habit of undermining your work in front of others, and especially in front of your boss.
Each team is given a different challenge to complete with regards to the situation: o Value Challenge: This challenge requires learners to identify all of the benefits of having effective skills in a specific interpersonal area. o Bad Practice: This challenge requires learners to describe what typically happens when ineffective skills are used in a specific interpersonal area. o Root Cause Challenge: This challenge requires learners to identify to identify the underlying issues that typically cause people to react a certain way. o...