Arnold, E. C. (2007) Developing Therapeutic Communication Skills in the Nurse-Clients Relationship in Arnold, E. C. and Boggs, K. U. (eds) Interpersonal Relationship: Professional Communication Skills for Nurses, Missouri: Saunders Elsevier.
Baird, M. and Winter, J. (2005) Reflection, practice and clinical education in Rose, M. and Best, D. (2005) Transforming Practice through Clinical Education, Professional Supervision & Mentoring, Philadelphia: Elsevier Churchill Livingstone.
Burnard P. (1990) Learning Human Skills; an Experiential Guide for Nurses. Oxford: Butterworth Heinemann in McCabe. C. (2004) Nurse–patient communication: an exploration of patients’ experiences. Journal of Clinical Nursing, 13 (5), 41–49.
Caris-Verhallen, W. M. C. M., Kerkstra, A. and Bensing, J. M. (1999) Non-verbal behaviour in nurse-elderly patient communication. Journal of Advanced Nursing, 29 (4), 808-818.
Castledine, G. (2002) How we use language and its value in nursing.British Journal of Nursing, 11 (3) 923.
Chitty, K. K. and Black, B. P. (2007) Professional Nursing, Concept & Challenges. 5th ed. Philadelphia : Saunders Elsevier.
Crellin, K. (1998)11 easy ways to build rapport. Journal of Nursing, 28 (11) 48- 49.
Delaune, S. C. and Ladner, P.K. (2002) Fundamentals of Nursing: Standard & Practice. 2nd ed. New York: Thomson Learning.
Example of a reflective practice tool [online]
http://www.wipp.nhs.uk/tools_gpn/toolu4_eg_reflective.php[6 April 2008] Funnel, R., Koutoukidis, G. and Lawrence, K. (eds) (2005) Tabbner’s Nursing Care 4E: Theory & Practice, Australia: Churchill Livingstone. Harkreader, H. and Hogan, M. A. (2004) Fundamental of Nursing: Caring and Clinical Judgment. 2nd ed. Missouri: Saunders.
Heath, H. (2000) Assessing older people. Journal of elderly care, 11 (10) 27-28. Holman, C., Roberts, S. and Nicol, M. (2005) Promoting good care for people with hearing impairment. Nursing Older People, 17(2) 31.
Hyland, M. E. and...