Interpersonal Behaviour

Topics: Assertiveness, Conflict, Power Pages: 21 (4118 words) Published: August 2, 2011

Interpersonal Behavior

Submitted By Group- 1

|Name |Student ID | | | | | | | | | | | | |

06 November, 2010
Nazmul Karim Chowdhury
Faculty, EMB 601
School of Business
North South University, Dhaka.

Subject: Submission of the report on “Interpersonal Behavior”

Dear Sir,
We are truly privileged to have you as our instructor in EMB601 “Organizational Behavior” and we are pleased to inform you that, we have been able to meet the schedule to complete the semester report on “Interpersonal Behavior”. We have tried to employ our best knowledge to analyze the organizational culture, Interpersonal Behavior and its impact.

Furthermore, if you have any queries about the research report, please feel free to ask any of the group members for further cooperation.

Sincerely Yours



Executive Summary

This study has briefed one of the important factors – Interpersonal Behavior in Organizational Behavior Management. Interpersonal Behavior consists of Conflicts, Assertive Behavior, and Power & Politics which directly and indirectly impact on Organization to achieve its goal.

Functional & Dysfunctional conflict exists within 4 levels such as Interpersonal, Intrapersonal, Inter-group & Intra-group in a organization. Any type of conflict may effect on four possible outcomes- “Lose-Lose”, Lose-Win”, Win-Lose” & “Win-WIn”. Based on situation & conflict type, Persons involved in conflict may use any one of five strategies- Avoiding, Smoothing, Confrontation, Forcing or Compromise. Only the confronting strategy can be viewed as a resolution strategy but not easy for some people. A constructive alternative is to practice assertive behavior which is the process of expressing feelings, asking for legitimate changes and giving & receiving honest feedback. However assertiveness training & stroking in combination can be powerful tools for increasing one’s interpersonal effectiveness.

Power & Politics of organization plays a major role in Interpersonal behavior. Power is the ability to influence other people and events. Power develops in number of ways. There are five bases of power which are Personal Power, Legitimate power, Expert Power, Reward Power, & Corrective Power. In each case the possible outcomes include resistance, compliance or commitment.

While the five bases of power are essentially acquired and used to achieve formal organizational goals, many managers and employees resort to another set of behaviors to accomplish personal goals of work. Organizational Politics refers to intentional behaviors that are used to enhance or protect a person’s influence and self interest while also inspiring confidence and trust by others.

However this discussion on Interpersonal Behavior guides properly to take best position in Organization.

Table of Content


2Conflict in organization6

2.1Nature of Conflict7

2.2Level of Conflict7

2.3Source of Conflict9

2.4A Brief Model of Conflict Resolution Process10

2.5Effect of Conflict11

2.6Conflict Resolution Strategy12






2.7Case Study15

3Assertive Behavior15

3.1Stages in assertiveness16...
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