This forms a part of the term III – internship project at the Mega branch, Vashi. I am grateful for such an opportunity. My learning of theoretical subjects has seen the practical application. I am grateful and thanks to all the colleagues, my mentor and everyone who have helped us during the internship. It has been a great learning experience. Through this report I seek to present briefly my learning and suggest areas of improvement for various processes. Thanking for the help and guidance.
In the following sections of report I intend to cover briefly my learning of business of banking from retail, corporate and back office operations. Moreover, I make a humble attempt to suggest a few areas of improvement. The suggestions attempt to improve operational efficiency, TAT for operations and as a result better customer service. Furthermore, I elaborate on my learning specific to my field of specialization for my next term of internship.
The business of banking – learning
During my internship I had the opportunity to interact and learn at various desks such as * General Banking Desk
* Retail Asset Desk
* Trade Service Desk – Remittance, Bank Guarantee, Letter of Credit, Bills * Wealth Management Desk
* Privilege Banking Desk
Also, I had the opportunity to visit and learn about the back office operations supporting the front desk. * Regional Processing Center (RPC)
* Cash Management system (CMS)
* Global Trade Services Unit (GTSU)
* Treasury Mid office Group (TMOG)
I had the opportunity not only to meet corporate clients but also to meet retail customers. I learnt about the practical problems and issues faced by customers as well as that of my colleagues resolving them. At the retail part of banking, I learned few operations such as opening and closing of an account, making RTGS and NEFT transactions, issuing DD and PO, posting fund transfers transaction, opening a fixed deposit...