EVALUATION OF CUSTOMER SERVICE OF SHAHJALAL ISLAMI BANK
2.1 Rationale for Selecting the Report:
Customer Service is the most important part of any bank. The aspect of customer service is embedded in all the banking transactions. The approach of banks to customer service is a matter of close public scrutiny. It is, therefore, important that every approach to customer care or related aspects must be judiciously weighed for its pros and cons. providing best customer services a bank can easily reach the apex position of the success. Shahjalal islami bank provides the best customer service in Bangladesh through 75 branches. The bank provided a great value to its customers’ by developing a wide range of products and services. The bank always remained competitive in offering service to the customers and society’s demands. As a part of customer and fairs were arranged. We provide a full range of financial services to individuals, small and medium sized companies, entrepreneurs and corporate bodies. This internship report on Shahjalal islami bank Limited is prepared to fulfill the partial requirement of the internship program as full credit subject of the BBA program. This report also helps me to know about the bank environment from different perspective. 2.2 Background of shahjalal islami bank: 3
Shahjalal islami bank ltd a shariah based commercial bank in Bangladesh was incorporated as a public limited company on 1st April 2001 under companies act 1994. . During last eleven years SJIBL has diversified its service coverage by opening new branches at different strategically important locations across the country offering various service products both investment & deposit. The bank commenced commercial operation on 10th may 2001.by opening the license from Bangladesh bank, the central bank of Bangladeshis head office is situated at 2/b,uday sanz, gulshan south avenue,gulshan-1,dhaka 1212,bangladesh.the bank so far opened 2 (two) branches in 2001.6(six)branches in 2002.2(tow)branches in 2003, 2(two)branches in 2004.4 (four) branches 2005,5(five) branches in 2006,5(five) branches in 2007.7 (seven) branches in 2008.18 (eighteen) branches in 2009,12 (twelve) branches in 2010 and 10 branches in 2011. Total number of branches stood at 73 (seventy three). Besides this bank is working to expand its business by opening more 11 (eleven) branches in Dhaka and some other important business location of the country in the year 202 for which we have already taken approval from the Bangladesh bank. Islamic Banking, in essence, is not only in interest-free banking business, it carries deal wise business product thereby generating real income and thus boosting GDP of the economy. Board of Directors enjoys high credential in the business arena of the country. Management Team is strong and they have excellent professional knowledge under leadership of a veteran Banker Mr. Muhammad Ali. The Profile at a Glance of shahjalal islami bank:
the name of my company is shahjalal islami bank limited. Our company is a public limited company incorporated in Bangladesh on 1st April 2001 under the companies ACT 1994 and listed in Dhaka stock exchange limited and Chittagong stock exchange limited. The commencement of our business on 10th may 2001.our head office is situated at Uday Sanz, Plot No. SE (A) 2/B Gulshan South Avenue, Gulshan-1, Dhaka-1212. Telephone No is 88-02-8825457,8828142,8824736,8819385,8818737 . Fax No is 88-02-8824009. Website is www.shahjalalbank.com.bd. Mail id is sblho@shahjalalislamibank. The name of my Chairman is Alhaj Anwer Hossain Khan. The name of the board of Managing Director is Md. Abdur Rahman Sarker. An auditor is M/S Hoda Vasi Chowdhury & Co. Chartered...