Internship on Hotel Industry

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INTERNSHIP REPORT
SUBMITTED IN PARTIAL FULFILMENT OF THE REQUIREMENTS
FOR THE DEGREE OF
BACHELOR OF BUSINESS ADMINISTRATION

DONE BY
HARIPRASATH M
11BBA0071
IN
HOTEL SHEVAROYS PRIVATE LIMITED.

UNDER THE GUIDANCE OF
PROF. C.M.MARAN
Professor, VIT Business School

SEPTEMBER 2012

CERTIFICATE
This is to certify that the Internship report submitted by Hariprasath, Reg. No 11BBA0071 to VIT Business School, VIT University Vellore in partial fulfillment of the requirements for the degree of Bachelor of Business Administration is a bonafide record of work carried out by him under my supervision. The contents of this thesis, in full or in parts have not been submitted in any form to any other institute or university for the award of any degree or diploma.

Faculty Guide Programme Manager

Internal Examiner External Examiner

DECLARATION

I, Hariprasath M, Reg. No 11BBA0071, a Bonafide student of the VIT Business School, VIT University, Vellore, hereby declare that the Internship Report submitted in partial fulfillment of the requirements of the Degree of Bachelor of Business Administration of the VIT University, is my original work.

Date:

Place: VELLORE

Hariprasath.M

ACKNOWLEDGEMENT

I would like to extend my sincere thanks to Prof. J. Naga Venkata Raguram (Programme Manager), VIT Business School, VIT University, Vellore. I would like to express my sincere gratitude to my company guide, Mr. Umar sheriff, General. Manager, Hotel Shevaroys., Yercaud for guiding me throughout my summer internship work. His encouragement, time and effort are greatly appreciated. I would like to thank my faculty guide, Prof. C.M.Maran , Professor, VIT Business School for all his valuable inputs and constant support towards me throughout my internship and providing me an opportunity to learn outside the class room and constantly motivating me to give my best. It was a truly wonderful learning experience. I would also like to thank my parents for supporting and encouraging me to complete the project. I would also like to thank all the respondents who offered their opinions and suggestions and sometimes critical views throughout the internship tenure which made me constantly update and made myself to undergo a successful training.

Date:
Place: Vellore

Hariprasath.M

CONTENTS
1. Introduction| 06|
2. Industry profile| 07|
3. Company Profile| 08|
4. Major players in hotel industry of Yercaud| 11|
5. Organizational structure of Hotel Shevaroys. | 12| 6. Several Departments of Shevaroys| 13|
7. Finance and Human Resources Department| 14|
8. Food and beverages department| 15|
9. Housekeeping department| 18|
10. Marketing department| 20|
11. Front office department| 24|
12. SWOT Analysis| 26|
13. Recommendations | 27|
14. Conclusions| 28|

1. INTRODUCTION

Hotel Shevaroys is one of the finest restaurants in the hill station of Yercaud. It scores seventh rank in performance in compared with other the hotels in Yercaud surveyed by a traveler website. Since in the year 1971 in earns good name in the society by providing quality food as well as taste. This report provides you the story Indian hotel industry and a detailed view of hotel Shevaroys. The study report makes a way to comprehend the structure and functions of the organization in a restaurant. The internship report pacts with the organizational functions and performance of hotel Shevaroys In this report, I have studied the performance process that is being carried out in the company.

The first part of my report shrinks with a detailed organization study. It includes the industry profile, company’s profile, company’s activities and operations,...
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