Internship Narrative

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Internship Narrative

My planned internship will be with Delaware North Company in their (Milwaukee) Sportservice division at Miller Park in the Majestic Team Store. I will be working under the direction of _______, who is the Retail Assistant Manager. This internship will fit well into my professional career objectives, is appropriate for my education, and will expand my knowledge in business operations. My career goal is to become a general manager in some area in hospitality. I have always been interested in a career that is mainly interpersonal and social, not sitting in a cubicle crunching numbers all day. Rather being out on the floor talking and meeting people. This position will give some insight to management in the service industry. My position at Miller Park will be overseeing the terrace level store’s operations and supervising the retail associates in that store. It is a great way for me to test my skills at management. Going from a fellow employee to one of their supervisors will be difficult. I was a retail store attendant and now am a store supervisor. My old duties as a cashier were limited, I could only do sales. As a manager or supervisor I can now do a return, sell a gift certificate, or give a discount. I have more responsibilities as well outside cashiering. Now I am in charge of coming in on non-game days to restock and check in inventory, clean up and change out the displays, and any filler jobs that my supervisor might have. It will be quite a change from my previous position because of the amount of work and responsibility added to the new position. When I was a cashier, I could only come in two hours before gates open, leave about an hour after games, and could only work games. Now I have the opportunity to come in on non-game days, which leads to more hours but also much more responsibility. During these new hours before games I will be checking and ordering inventory up from warehouse, getting change for the cash registers, and any other miscellaneous jobs left to complete before the store attendants arrive. As a cashier I was only in charge of checking my register area, whereas now I am in charge of the whole store in making sure it is running smoothly during the game. This is completely different than my old position’s duties. It will be more challenging but will help prepare me for my career goal in management which is makes it worth doing.

This internship is appropriate for my education because I can apply many skills and techniques I’ve learned in the classroom. The top classes I plan to incorporate into my internship are * Interpersonal Communication

* Leadership and Management
* Organizational Behavior
In interpersonal communication we discussed the different patterns for group communication. I found this very helpful because it reminded me of how most leaders will run a meeting or discussion. The first figure (Figure 1) is from our chapter on communicating in the workplace from my interpersonal communication textbook. It shows the three common patterns of group communication. While trying to get us involved in his lecture, our speech professor would incorporate the different patterns of group communication. Pattern A is how most teachers or managers will typically run a discussion, where it is them talking to all individuals at once. Most lectures are this way, and it made us realize how little communication or involvement there was from the rest of the class. When we used pattern B, it left out the shy and quiet students and didn’t get their opinions across. When we used pattern C, we were able to get everyone involved in the discussion. We were able to do this by having a tally marked next to our name every time we spoke or had a comment to add. By the end of the discussion, everyone had spoken at least once to get a tally. I plan on using the pattern we all agreed in class would be more effective which was pattern C. It represents the total group and each member being...
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