Table of Content:
TERM OF REFERENCE
BACKGROUND OF STUDY
CONCLUSION AND RECOMENDATION
Firstly, I would like to express my gratitude and thank to Allah s.w.t. because of His permission, this Internet Marketing Assignment 2 which covered the topic of Order Processing has successfully completed. I would like to take this opportunity to express my highest appreciation and thanks to those concerned. My thanks and gratitude are dedicated to my lecturer, sir Hamizul who has given me a lot of guidance, encourage, suggestion and support while he was teaching this subject and while I was conducting this research. A lot of information I get from him and I use it 100% to finish this assignment. Next, I would like to thank my parents, who are always willing to supports me all the way until I completed my assignment. I would also like to thank all my friends and classmate, who are willing to give information in order to help me to finish my assignment. Thank you.
TERM OF REFERENCE
In my report, I will give my ideas on several tasks that given to me. Firstly, I have to describe about the order processing of YL Cameras Services SDN. BHD, from entering the order to the delivery and payment process. Secondly, I have to explain how the web-forms of YL Cameras Services SDN. BHD can be used for entering orders. Then, I have to examine interactive order processing of YL Cameras Services SDN. BHD, which allows the customer to track order progress through delivery which is I have to see in the market. Lastly, I have to explore customers’ concerns about security of ordering web-forms of YL Cameras Services SDN. BHD to describe how these can be met and how their trust to complete transactions over the internet can be developed.
BACKGROUND OF STUDY
YL Camera Service first started in 1999 in Pudu Plaza with a shop under the escalator. As a photographer myself, I found out that there were a lot of hobbyist, serious amateurs or even professional photographers' lacking a place to buy and sell 2nd hand lenses. I started this business as a passion for photography and since then created a market for trading and servicing of camera bodies to lenses. Since then as the digital camera market advanced, making entry level to DSLR a lot more affordable. As the market grows, YL Camera Service needed a larger retail & service area to cater for the growing demands of photographers.
1. Describe order processing, from entering the order to the delivery and payment process in. * Order processing tracks orders from customer with suppliers. * Order processing produces the end result of order fuldilment. * The order process is documented through a flowchart or process flow diagram. * It shows the sequences of action in order processing, products or services or entering and the decision that must be made to reach order fulfillment. (sources:http://www.ehow.com/about_6694320_definition-order-processing.html) For the first task is explaining YL Cameras order processing from entering the order to the delivery and payment process. Firstly, the definition of order processing. From the sources is from www.ehow.com, “order processing tracks orders from customers with suppliers. Order processing produces the end result of order fulfilment. The order process is documented through a flowchart or process flow diagram. It shows the sequence of action in order processing, products or services leaving or entering and the decisions that must be made to reach order fulfilment”. From the definition it can defined as the procedure that includes documenting when an order was received, when and how it was shipped and when and how it was paid for. Regarding to YL Cameras, an order processing systems captures order data from customer service employees or from customers directly, stores the data in a central database and...
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