Internet Assignment

Topics: Customer service, Customer, Sales Pages: 5 (1343 words) Published: November 7, 2012
Internet Assignment 1
EC400 Fundamental Electronic Commerce

October 27th, 2012

Internet Assignment 1

How is the EC world influencing in small and large firms? Everyday more and more firms are getting involved in the e-commerce world and each of them organizes its information in a different way so they can satisfy their customers. I will analyze some firms and the way their information is arranged.

1. Enter and identify the services the company provides to its customers. What type of EC is this? What business model(s) does Big-boxx use?

This company sells products that are used in the day to day activities in an office (office and school supplies). This is a business to customers (B2C) type of EC because in this model the firm sells and delivers its products directly to its customers (Khurana, n.d.). The business model that Big-boxx uses is the distributor; in this business model the company buys products directly from a manufacturer and then resale them to both, the public in general or to retail outlets (Anderson, n.d.). Since this firm sells products in big amounts it might be possible that it sells to retail outlets as well.

2.       Enter’s site ( and locate recent information in the following areas:
a.      Find the five top-selling books on EC.
b.      Find a review of one of these books and provide a summary.
c.      Review the customer services you can get from and describe the benefits you receive from shopping there.
d.      Review the products directory and provide a summary.

a) The five top-selling books on EC were
a. Proof of Heaven: A Neurosurgeon's Journey into the Afterlife b. The Untethered Soul: The Journey Beyond Yourself
c. The Racketeer
d. Killing Kennedy: The End of Camelot
e. The Third Wheel (Diary of a Wimpy Kid, Book 7)

b) This book is about one high school student boy who is trying to find a date for the Valentine’s Day dance; his best friend does not have a date as well so it is a consolation for both of them. At the end there will be a twist in the way this guys see the world and one of them is going to be lucky at love. c) One of the most effective services that Amazon provides is the gift card, it is a card in which the buyer deposits some money and then give it as a gift so the receiver can spend that money buying in Amazon. Customers get benefits like paying with credit cards and the delivery of the product at their home. d) Amazon offers a variety of products to buy online, the most common are books but there are other types like automotive and industrial products, sports and outdoors, clothing, shoes and jewelry, toys, electronics and computers, movies, digital games and software and others.

5.         Visit,, and other sites that sell event tickets online. Assess the competition in online ticket selling. What services do the different sites provide? List the other sites you locate in addition to the ones listed.

We can find several web pages dedicated to the selling of event tickets online, like Ticket Master, Ticket online, Super Boletos, E-Ticket, etc. They have different ways of delivering the tickets to their customers like, mailing, collected from the venue and printing at home.

* Ticket Master is an international company well known as the largest entertainment company in the world. Between the services that it provides we can find that they are able to cover different parts of the world. These are some of the services offered by Ticket Master: my ticket master is an account that the customer creates in order to receive the specific information about their interest making the relationship stronger. Like the following sites the customer can decide between receiving by mail the tickets, collecting them...
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