Internal & External Environments

Topics: Motivation, Management, Human resource management Pages: 3 (1097 words) Published: February 20, 2011
Both internal and external environments should be designed to fit like pieces of a puzzle to successfully make up an organization’s system integrity. Falling short in one area can cause a domino effect and cause the organization to crash or fall apart. The four external environments are: economic factors, sociological factors, technological factors, and political/professional factors. The six internal environments are: organizational purpose mission and philosophy, organizational planning, organizational operations, human resources, technological resources, and financial resources. Communication skills are a value-centered characteristic. A manager must have the ability to communicate with superiors, authority figures in other businesses, employees, and consumers. A manager has to be customer service friendly and stern when needed and also should have the ability to talk in groups and individually one on one to be an effective manager People skills and personal traits is a value-centered characteristic learned both on and off the job. A manager needs to be versatile, and empathetic to work directly with multiple types of personalities. A manager needs to be a great listener, stress tolerable, proactive, unbiased, mentally stable, and understanding to successfully deal with people from all walks of life. . Troubleshooting and conflict resolution is both knowledge and value-centered characteristics of a manager. Conflict occurs both on and off the job and learning to deal with conflict constructively is a personal skill requirement for a successful manager. Managers need to troubleshoot and resolve conflict between employees to create and maintain a healthy work environment. Managers are always called when a consumer is not satisfied and a manager’s responsibility is to be able to listen carefully, discuss solutions, and resolve the issue to ensure consumer satisfaction Time Management is a value-centered characteristic a manager must acquire to meet specific...
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