Intern Report on Brac Bank Limited

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Prepared for:

Farhana Nur Malik
Lecturer BRAC Business School BRAC University

Prepared by:

Shaba Mumtahena

Date of submission: September 23, 2010

BRAC University

Letter Of Transmittal
September 23, 2010 Farhana Nur Malik Lecturer BRAC Business School BRAC University Mohakhali, Dhaka.

Subject: Submission of Internship Report.

Dear Madam, This is my pleasure to present my internship report entitled “Internship Report On Human Resource Division of BRAC Bank Limited.” I have conducted my internship program in BRAC Bank Limited, Head Office, 1 Gulshan Avenue, Gulshan-1, Dhaka – 1212, under your close supervision.

I believe that knowledge and experience I gathered during the internship period will be helpful in my future professional life. I will be grateful to you if you accept the report. I will be available for defense on this report any time.

Your support in this regard will be highly appreciated.

Thanking you.

Sincerely yours’

____________ Shaba Mumtahena ID – 05304010

Completion of this report has made me grateful to a number of persons. First of all I would like to acknowledge my supervisor and teacher Farhana Nur Malik not only for giving the opportunity to prepare the report but also for providing me the opportunity to improve the report by extending the submission deadline on this semester. She was also available when I needed her for help, suggestions and guidelines. I am also grateful to Ms. Tahniyat Ahmed Karim, Head of Human Resources, BRAC Bank Ltd. for giving me the valuable opportunity to do my internship in her department and supporting me with knowledge and resources. I am also grateful to the entire HR Team of BRAC Bank Ltd. as they have always been there for me when I needed them the most. Their active participation to all my questions, queries during my internship has made this journey a true success. I would like to name here Md. Rezaul Amin (Head of Recruitment, Compensation & Benefits), Mr. Mahbub Alam (Head of Learning & Development), Md. Shanjidul Bari (HR Relationship Manager, Wholesale Banking), Mr. A.R.M Rukunuzzaman (Manager, Compensation), Mr. Abdullah Harun Imam (Manager, Recruitment), Mr. Zafar Iqbal (Acting Manager, External Training), thanks to all of them for providing valuable suggestions and information in preparing this report. It was my privilege and I am truly honored working with such a wonderful team.

Table of Content
Content No. 1 1.1 1.2 1.3 1.4 2 2.1 2.2 2.3 2.4 3 3.1 3.2 3.3 4 4.1 4.2 4.2.1 4.2.2 4.2.3 4.2.4 4.2.5 5 5.1 5.2 5.3

Content Name
Introduction BRAC Bank Ltd. – An Overview of the Organization Scope of the Report Methodology Limitations of the Report Organization History of BRAC Bank Limited Product & Service of BRAC Bank Organogram Vision & Mission of BRAC Bank Limited My Internship Experience Job Description Critical Observation Areas need to improve Human Resources Division of BRAC Bank Limited Different types of employees Human Resources Division Recruitment Training & Development Compensation, Pay & Benefits HR Administration MIS & Strategic Planning Analysis & Recommendation SWOT Analysis Recommendation Conclusion

Page No. 07 08 09 09 10 11 12 14 22 24 27 28 29 33 34 35 37 39 44 48 60 67 70 71 73 74

Executive Summary
This is the internship report based on the three month long internship program that I had successfully completed in BRAC Bank Limited under Human Resource Division from 03.05.2010 to 29.07.2010 as a requirement of my BBA program on Department of Business Studies, BRAC University. As being completely new to practical, corporate

world setting, every hour spent in the HRD gave me some amount of experience all the time all of which cannot be explained in words. But nevertheless, they were all useful for my career.

This report includes how an HR Department works, what are the possible divisions...
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