Importance Of Study3-4
Objective Of Study4
Communication occurs in everyday life whether it is at home or even within the work place and is respondent to the culture of the parties involved in the communication “Human Communication is the process of knowing something about what happens when people interact. Why it happens, the effects of what happens and finally what we can do to influence and maximize the results of those events…” (Samovar & Porter, 1994:7) Recently there have been many problems between employers and workers due to the breakdown in Communication, that is to say Intercultural communication is limited or non-existent. “Intercultural communication refers to the cultural diversity in the perception of social objects and events…” (Samovar & Porter, 1994:19) Thus the aim of this study is to identify the problems faced by both employers and employees in the process of intercultural communication and to hopefully find possible ways to resolve and reduce the conflicts that arise
2.0 Problem statement
* Miscommunication within the intercultural work place.
When there is a mix of cultures within an organization there will most definitely be a few challenges and problems faced especially when it comes to communication that is misunderstandings may occur due to certain factors as stated by Allwood J. (Ed.) (1985) “The assumed difference in relevant pre-understanding can also lead to misunderstanding, i.e. one actually makes an interpretation but this interpretation is inadequate or incorrect.” That is that because there is an assumed difference in culture, when an employee or employer communicate to each other there is bound to be a misunderstanding due to misinterpretation.