Interconnection Billing System of Grameenphone Ltd.

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Assignment Title: Interconnection Billing System of Grameenphone Ltd.

Table of Contents

1.0 Introduction………………………………………………………………………………………………3 2.0 Overview of Intec Interconnection Billing System…………………………………4 2.1 Telecom Interconnect and Related Facts: Bangladesh Context………4 2.2 Interconnect Billing Systems………………………………………………………………4 2.3 Technological Features of Intec Interconnect Billing System (IIBS)…5 2.4 Categorisation of IIBS as Information System……………………………………6 3.0 Supported Organisational Processes…………………………………………………………7 3.1 CIPSODAR on IIBS……………………………………………………………………………….7 3.2 Organisational Levels and IIBS……………………………………………………………9 4.0 Evaluation of Information System…………………………………………………………….10 4.1 Benefits and Costs of IIBS……………………………………………………………………10 4.2 DeLone & McLean Multi-Perspective Evaluation…………………………………11 5.0 Factors for Success of IIBS……………………………………………………………………….13 5.1 Information System Implementation Outcome Model……………………………..13 5.2 Design-Reality Gap Analysis of IIBS…………………………………………………………14 6.0 Conclusion………………………………………………………………………………………………….16 7.0 References………………………………………………………………………………………………….17

1.0 Introduction

In early 2008, Bangladesh Telecommunication Regulatory Commission (BTRC) announced that reorganization of the country’s telecom interconnection architecture as per International Long Distance Telecommunication Services (ILDTS) Policy - 2007 has to be completed by the mid of August, 2008 (BTRC, 2008a). This announcement by the telecom regulator obligated relevant telecom operators (e.g. mobile and fixed networks) to take necessary measures to complete the re-organization task within the deadline while ensuring there is no or minimum subscriber inconvenience and revenue leakage due to this reorganization.

Grameenphone Ltd., the largest cell phone operator of the country having a subscriber base of about 17 Million at that period (BTRC, 2008b), had to approach this regulatory directive with great importance as interconnection termination charge is the source of 2nd largest revenue stream for the company (Grameenphone Annual Reports, 2008 – 2011). It launched a cross-functional project to complete the interconnection restructure task smoothly.

This Project Team identified prevailing interconnection billing processes and systems of the organization as one of the key improvement areas. It was felt that existing in-house developed tools lacked the flexibility to accommodate the change in network architecture. Management wanted replacement of manual billing related tasks through fully automated systems to ensure faster transactions and generation of customized reports. After through assessment of other alternatives within the allocated budget by experts from relevant cross-functional teams, Intec Interconnection Billing System (IIBS) was procured from one of the leading vendors of the world, Intec Systems Ltd. (CSGI, 2012).

This paper focuses on the evaluation of IIBS, a hi-tech information system and its contribution to Grameenphone Ltd., a technology-based organization. Major sources of information are my experiences as a member of this billing system implementation project team and later use it for about 03 years; and interviews and email exchange with core technical persons and other stakeholders of IIBS. In some areas, training materials provided by the billing system vendor and web entries have been consulted as well.

2.0 Overview of Intec Interconnection Billing System

2.1 Telecom Interconnect and Related Facts: Bangladesh Context

“The term Interconnect in the telecommunication world means a business model where different competing telephony providers coexist and interconnect to each other” (4gbilling Inc., 2012). As per Bangladesh Telecommunication Act-2001, any telecom operator must ensure ‘any-to-any’ connectivity so that its subscriber(s) can conveniently...
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