Global Communications (hereinafter "GC") is engaged in providing communication services in the telecommunications industry under the direction of a five-member senior management team. The outlook for this industry is diminishing, too much competition for the same business. GC has experienced a 50% depreciation of its publicly traded shares over a three-year period and now has one basic, overriding goal to improve company performance to emerge as an industry leader. In addition, the lack of communication between the employees and the management has caused lower employee morale within GC. Due to the lack of communication between the Union and the management, great deal of conflict ensued and the Union has is ready to take legal action against GC.
GC is falling behind in the communication industry they will have to decide what avenue they are going to take in order for the company to survive. The end state vision will discuss the issue and the opportunities facing the company. GC will discuss different plans to help reach the right one. The implementation plan will be use to deal with the problems for the company; they will also use risk assessment for the suggested alternative solutions, and the optimal solution to determine which plan GC will take.
Issue and Opportunity Identification
GC is facing numerous issues. First, GC is suffering from declining stock prices. Both the Board of Directors and management are becoming involved to ascertain why this is occurring and what can be done to prevent the stock from depreciating further. They will want a full investigation of why the stock prices are falling, so they can correct the problem before further damage occurs. Secondly, GC is contemplating outsourcing the call center to India and Ireland. The outsourcing will enable GC to cut costs and give it a competitive edge in the industry. In addition, outsourcing will cause a loss of jobs employees... [continues]
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