Interaction an Usability Design

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Table of Contents
4 Hubline Bhd.2
Results of Primary Research2
Secondary Research3
Analysis of User Needs3
User Profile4
Task Analysis4

Japaul Oil & Maritime Services Plc, incorporated in 1994 as Japaul limited and is situated at plot 39 Eastern By-pass, Marine Base, Port-Harcourt,Nigeria. Developing rapidly under the management of competent and prudent hands and becoming a household name for quality; Japaul PLC under went a major and necessary re-structuring lately positioning it to be the first indigenous upstream service company raising N1.3 billion through its initial public offer in 2005 and N20 billion through public offer in 2007. They are engaged in the following activities * Dredging Services.

* Marine Construction
* Offshore vessel chartering
* Upstream oil and Gas operation
* Road Transport and logistics

The following companies were used for my primary research and questionnaires was created and distributed to them. 1 Harrisons Trading (Sarawak) Sdn Bhd – Kuching
Lot 8938-8939, 2nd & 3rd Floor, 21/2 Mile, Jalan Pending, 93450 Kuching, Sarawak, East Malaysia P.O. Box 128, 93700 Kuching, Sarawak, East Malaysia 
+60 82 334000 
+60 82 335000 
2 Mac-Nels Shipping (Sarawak) Sdn Bhd – Kuching
No 23, 1st Floor, Block C, Yoshi Square, Jalan Pelabuhan, 93350 Kuching, Sarawak, East Malaysia  +60 82 48 4433 
+60 82 48 4489 
3 "K" Line Maritime (Malaysia) Sdh Bhd
(Company No.202208-H)
Level 15-02, Plaza Masalam,
No 2, Jalan Tengku Ampuan Zabedah E9/E,
Section 9, 40100 Shah Alam,
Selangor Darul Ehsan.
4 Hubline Bhd.
Wisma Hubline, Lease 3815 (Lot 10914) Section 64 KTLD, Jalan Datuk Abang Abdul Rahim, Kuching,  93450, Malaysia ()60 082 335-393, 60 082 337-090 fax, 5Sarcargo Agencies Sdn. Bhd

Lot 700, Block 12, Muara Tabuan Light Industrial Park, Off Jalan Setia Raja, 93350 Kuching, Sarawak, Malaysia. Tel: +60 82-363888 (6 Lines) Fax: +60 82-363898, 363989, Email:

6.Saddad Cargo Sdn Bhd
216 Jln Patinggan 93400 Kuching Kuching Sarawak 93400 Malaysia Kuching Malaysia 93400
Contact : 082414717
Although all this company are based in Malaysia they might have the same basic needs as maritime companies based in the geographical location(Nigeria) I used for my proposal. I placed calls to their call centers and some of them were glad to help me out. We scheduled meeting with their personnel and resource staff. Questionnaires was distributed to them and the results of the research is summarized below Results of Primary Research

It can be inferred that the major need for companies is to see the profile of the company they are dealing with. A lot of the respondents said they will be more confident if the company offering the service they need are experienced at the job. Also almost 80% of the companies involved in this review stated in clear terms that they will be more willing to contract their jobs to companies that have offered the services they need to other companies in the oil and gas sector. Some freight and cargo company said they will like to see the pictures of the ships and barges with the following - Main Engine, Displacement, length, beam, tank capacity, horse power and anchor. This is because all this factors affect the speed at which the ships can move and the capacity of cargo it can handle. This gives them a preliminary view of the capacity of the ship and might affect their rationale behind hiring the ships or not. Most of the hiring process involves big money and a physical examination of...
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