Infrastructure for Knowledge Management

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Infrastructure for Knowledge Management

Dr. Randy J. Frid

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Table of Contents
COMMON VOCABULARY..........................................................................................................4 FORWARD .....................................................................................................................................5 CHAPTER 1 – Defining Knowledge Management ........................................................................8 The Meaning of “Knowledge” ....................................................................................................8 Perceived Gains .........................................................................................................................10 The Impact of Knowledge Management ...................................................................................12 What is a Knowledge Worker ...................................................................................................13 How can we manage to “Not Manage”? ...............................................................................13 Knowledge Worker vs. Unskilled Labor...............................................................................14 Organizational Structure........................................................................................................15 Individual Characteristics of a Knowledge Worker ..............................................................15 A note to all CEO's................................................................................................................17 A note to all Managers: .........................................................................................................17 Types Of Knowledge We Should Cultivate ..............................................................................18 Internal Information ..............................................................................................................18 External Information .............................................................................................................24 The Knowledge Environment ...................................................................................................32 The Process for Managing Tacit Knowledge ............................................................................33 The Process for Managing Explicit Knowledge........................................................................35 Summary ...................................................................................................................................36 CHAPTER 2 – The Preliminary Research ....................................................................................37 Phase 1 – The Research Map ....................................................................................................37 CHAPTER 3 – Crafting a Vision Statement .................................................................................44 CHAPTER 4 – Knowledge Roles and Titles ................................................................................46 Defining Knowledge Roles and Responsibilities......................................................................49 Sample Role and Responsibilities: ........................................................................................49 CHAPTER 5 – Identifying and Categorizing Your Knowledge ...................................................54 CHAPTER 6 – The Cultural Infrastructure Components .............................................................56 Overview ...................................................................................................................................56 Team Size ..................................................................................................................................59 Size...
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