Infosys Consulting

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Will Infosys Consulting be able to change the “rules of the game” in the consulting industry? ICI’s new rules of the game (1-1-3 model)
Infosys consulting has come up with an innovative way of performing business process consulting operations. They are calling their model as 1-1-3 model based on the allocation of resources for particular project. This model could be summarized in the below diagram with the significance of the new approach highlighted in the purple callout (case p9):

The value of this model comes from allotment of the task between onsite and offshore teams and hence making the most of the time differences and wage differenced to accomplish maximum work at minimum cost and time. The differentiating factors of this model compared to traditional consulting model (case p9) and the benefits of differentiation can be summarized in the table below: Traditional ApproachInfosys approachAdvantages of Infosys approach Focus on functional requirementFocus on process requirement1. Direct impact on client’s performance and increase in its shareholder value 2. Better team alignment with one team with each level 0 process Focus on onsite resourcesOnsite - offshore model1. Shortening of lifecycle of solution design to implementation by almost half the time required by traditional approach 2. Cost reduced by half the value of traditional services ($100 per hour per person compared to $175-225 of IBM / Accenture (case p8, p10)) Client interaction limited at the end of phasesRegular client interactions during each step of progressThe end result closest to the client expectations Paying employees based on consulting revenuesPaying employees based on delivered client valueMore incentives for performance as well as more value addition to the client

There are certainly some disadvantages of this model as discussed at the end of this paper. However these disadvantages are not impossible to overcome. And ICI partners are taking right steps in that...
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