Information Technology Acts
With the creation of the telephone in 1876 by Alexander Graham Bell, companies around the world have tried to exploit the seemingly endless innovation of telecommunication technology for monetary gains. The Telemarketing Industry was formed to tap in to this revenue which is “around $660 billion in 2001” (Krane, 2009) in the United States alone. The advancement in telecommunication technology has raised new ethical issues in which the consumers are exploited in such a way that some might consider it as harassment. The United States Federal government passed the Telephone Consumer Protection Act or (TCPA) in 1991 and The Do Not Call Implementation Act in 2003 to protect consumers for unsolicited calls by the Telemarketing Industry.
The first act that will be discussed is the Telephone Consumer Protection Act of 1991. TCPA of 1991 is an act that amends the Communications Act of 1934 which address key ethical marketing issues by use of telephones (DAlleva, 2010, para. 1). Consumers concerns and complaints such as solicitation by telemarkers with no check or balances were made to Federal Communications Commission (FCC) in which was address by the Federal Government. The TCPA address concerns and complaints by establishing a few rule such as “solicitors may not call residences before 8 a.m. or after 9 p.m., local time” and “solicitation calls cannot be made to residences with artificial voices or recordings” (DAlleva, 2010, para. 3). Other provisions in the law are, at the request of the Consumer “the solicitor must maintain a "Do Not Call" (DNC) list, which must be honored for 5 years” (DAlleva, 2010, para. 3). This last provision "Do Not Call" (DNC) had loop hole in which lead the Federal Government to pass future legislation.
The second piece of legislation discussed is The Do Not Call Implementation Act of 2003. Federal Communications Commission (FCC) still received complaints... [continues]
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