Information Systmes in Global Business Today

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  • Topic: Wireless, Label, Radio-frequency identification
  • Pages : 2 (580 words )
  • Download(s) : 178
  • Published : May 13, 2013
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1) What are UPS “smart labels”? What role do they play in UPS operations?

Answer: UPS “Smart Labels” is a computer generated shipping label that stores all pertinent data for shipping of packages from inception to delivery. It stores the sender information in order to facilitate timely and efficient delivery of the package.

The “Smart Labels” plays an important role in UPS operation. UPS was founded on a promised made by Jim Casey and Claude Ryan in 1907, “The Best Service and Lowest Rate”, with that, today the smart label afford the UPS customers with an increased in reliability, knowledge and flexibility in delivery of the package.

2) Write out the steps a package takes from pick-up by UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center:

Answer: First, the customer input all the information about the package, then all the information is sent to a main database, and instantly the system generates a “smart label” which is attached to the package, Second, The UPS driver picks up each day a handheld computer called a Delivery Information Acquisition Device, (DIAD), which has the daily route in addition, the DIAD can access a wireless database. The UPS Data Center stores the package delivery, all the while providing the customer with up to minute information. It is important to note, at the same time all this is happening, all package goes through a package center and all information is stored in the data base.

3) What role does wireless communication play in the UPS systems?

Answer: Wireless communication plays an intricate role in the UPS system. To ensure flexibility, the DIAD IV includes wireless connectivity options. This allows customers to communicate with devices (cellphone, computer) to track their packages. Anyone with a package to ship can access the UPS web site to track their packages. This approach will increase customer satisfaction and revenue.

4) How Has information...
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