Information System in Business Processes

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Remarks
By reading and discussing with our fellow students about these articles, we get to know the power, as well as the importance of IT in today’s business. We also had chance to delve into what really can IT does to empower the business processes. Additionally, in our opinions, these articles also illustrate very well how IT initiates, facilicates, and enables business processes by using many examples. It makes these technical texts much easier to understand and to digest. Here is the summary of Article 2 and 3 (we couldn’t get in touch with the member who is responsible for Article 1) 1. Article 2 – Information Technology in Business Processes - Rengineering Business Process Re-engineering- fundamental rethinking and radical (new styles of working. change should be made at the root) redesign of business processes to achieve dramatic improvements in cost, quality, service and quickness and IT helps it to do it. Managed by top management

Changes should be managed
WHY?
* to improve business inefficient processes
* to be the industrial leader
* to reorganize business functions
* to improve current industry position
* to be among the industry leaders
* to dramatically turn the company's position around
Advantages of IT
* cost and time savings
* accuracy and avoiding human mistakes concerning repetitive tasks * reduces errors and time
* integrating and coordinating several services at once
* improving efficiency in organization by eliminating delay, redundancy processing steps Enablers- elements that act as vehicles for processes to change and IT acts as enabler for BPR

How IT make change easy?
* Shared databases --different functions are allowed to take part by using the information stored in the databases. * Imaging technology--many people work at same time
* Electronic data exchange and electronic funds transference * shared resources with different communication technologies(emails, video conference, ftp) Types of IT systems
Criteria
Dimension
* Inter organizational-use of electronic data
* inter functional-telecommunication
* interpersonal-combine work and image technologies
Object
* physical: substitution to the manual labor by use of robotics, CAM ( Computer Aided Manufacturer) * informative: processing information with aid of IT
Activates
* Operational : shared database
* Managerial :decision making system

* order flow : multimedia, shared databases
* Strategic process - collect and distribute information such as video conferences, databases, email or telecommunication networks and executive information systems. Decision support systems and intelligent decision support systems- helps make decision * product process: CAD(computer aided design), CAE ( computer aided engineering) makes the product process easy

On marketing - computer assisted telephone interviews and company-customer communication through internet Service process- client server systems
Accounting- telecommunication, SAPR/3(connects whole company and obtains necessary information) Personnel service: multimedia networks and technologies

Other enablers
Total quality management, human resources and organization.

* structural enablers: change in human resources management, in training areas and training

* self-managing teams don’t need leaders
* cross functional teams solve problems by themselves
* general purpose problem solving teams
 
* cultural enablers--about norms, values how the people should work at the company; everybody should be actively participating * human resources--in-depth training and motivation aspects, involve workers in decision making systems * quality management--incites the idea of a change

Degree of mediation--sequential flow of input and output among the participants functions in a business process. High degree of mediation involves a large number of intermediate steps and...
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