information system
Executive summary
RBC is facing the challenges of implementing a new customer service platform over its existing CSR system, as well as integrate all the other functions of its daily personal banking sub-systems. The banking group also need to improve its current banking proof procedures as well as explore new business opportunities such as e-banking and other network based banking services.
This report will address issues that should be considered in implement stage of the system development, including whether RBC should use two stage installation, geographic roll out of the system, and the feasibility for network/CDU upgrade Related issues such as costs and benefits analyses, the system infrastructure, and the design of the new system are also discussed.
It is recommended that RBC start the system implement for its hardware and software simultaneously , firstly to implement in the major cities, with capacities of smart-chip card technology. A brief implementation plan is also included in this report.
Current situation
RBC's current customer service platform at its branches is based on inefficient DOS operation system and different sub-systems has been developed for various functions of the personal banking business. With increasing competition from other banks such as BMO and TD, RBC needs to develop a new service platform with state-of-the-art hardware and software, so that RBC could become more efficient and more competitive in the banking market.
Currently, RBC is facing some challenges:
● Various IS infrastructure in different regions
● Inefficient and non-multitask DOS application
● Non-integrated subsystem
● IT department is not properly organized
● Lack of systematic IS training and procedures
● Resistant in acceptance of new system
RBC also has some opportunities:
● Establish more efficient banking proof procedures
● Upgrade the old-time computers and networks
● Integrate the banking functions to better serve the clients
● Reduce
RBC is facing the challenges of implementing a new customer service platform over its existing CSR system, as well as integrate all the other functions of its daily personal banking sub-systems. The banking group also need to improve its current banking proof procedures as well as explore new business opportunities such as e-banking and other network based banking services.
This report will address issues that should be considered in implement stage of the system development, including whether RBC should use two stage installation, geographic roll out of the system, and the feasibility for network/CDU upgrade Related issues such as costs and benefits analyses, the system infrastructure, and the design of the new system are also discussed.
It is recommended that RBC start the system implement for its hardware and software simultaneously , firstly to implement in the major cities, with capacities of smart-chip card technology. A brief implementation plan is also included in this report.
Current situation
RBC's current customer service platform at its branches is based on inefficient DOS operation system and different sub-systems has been developed for various functions of the personal banking business. With increasing competition from other banks such as BMO and TD, RBC needs to develop a new service platform with state-of-the-art hardware and software, so that RBC could become more efficient and more competitive in the banking market.
Currently, RBC is facing some challenges:
● Various IS infrastructure in different regions
● Inefficient and non-multitask DOS application
● Non-integrated subsystem
● IT department is not properly organized
● Lack of systematic IS training and procedures
● Resistant in acceptance of new system
RBC also has some opportunities:
● Establish more efficient banking proof procedures
● Upgrade the old-time computers and networks
● Integrate the banking functions to better serve the clients
● Reduce