Information Needs on Village Gourmet

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De La Salle - College Of Saint Benilde
“A Recommendation on the Information System Needs of Village Gourmet Co, Inc.”

Prepared and Submitted by:
ALOVERA, Jomari Emmanuel D.P.
RAMOS, Ma. Ashley A.
DIOLA, Bryan Joe S.

3rd Trimester, S.Y. 2012- 2013

In partial fulfillment of the Degree of Bachelor of Science in Business Administration Major in Computer Application has been examined and recommended for acceptance and approval for oral examination.

______________________________
Mr. Luke Reyes
CAPROJ1 Adviser

Panel of Examiners
Approved by committee on oral examination

_____________________________
Mr. Louie Lintao
Panel Chair

_____________________________ Mr. Philip James Rocha Panel Member
Approved in partial fulfillment of the requirements for the Degree of Bachelor of Science in Business Administration Major in Computer Application Table of Contents

Preface5
Acknowledgement6
Executive Summary7
1.1 Company Background9
1.1.1 Company Profile9
1.1.2 Company History10
1.1.3 Vision Statement11
1.1.4 Mission Statement11
1.1.5 Product and Services12
1.1.6 Organizational Chart15
1.1.6.1 Organizational Chart15
1.1.6.2 Organizational Structure16
1.2 External Analysis21
1.2.1 Industry Definition and Scanning21
1.2.1.1 Strategic Dimension23
1.2.1.2 Strategic Group and Company Position24
1.2..1.3 Strategic Map25
1.2.2 Five Competitive Forces Analysis27
1.2.2.1 Rivalry of Competitors29
1.2.2.2 Threats of Substitutes34
1.2.2.3 Threats of New Entrants36
1.2.2.4 Bargaining Power of Supplier38
1.2.2.5 Bargaining Power of Customers.40
1.2.3 Identification of Opportunities and Threats44
1.2.3.1 Opportunities44
1.2.3.2 Threats46
1.2.4 Critical Success Factor48
1.3 Internal Analysis50
1.3.1 Value Chain Analysis50
1.3.1.1 Primary Activity – Inbound Logistic51
1.3.1.2 Primary Activity – Outbound Logistics56
1.3.1.3 Primary Activity – Operations61
1.3.1.4 Primary Activity – Sales and Marketing67
1.3.1.5 Primary Activity – Service74
1.3.1.6 Support Activity – Administration and Management79
1.3.1.7 Support Activity – Human Resource85
1.3.1.8 Support Activity – Technology91
1.3.1.9 Support Activity – Procurement94
1.3.2 Identification of Strength and Weaknesses98
1.3.2.1 Strengths98
1.3.2.2 Weaknesses98
1.3.3 IT Resources Inventory102
1.3.3.1 Software or System Inventory102
1.3.3.2 Hardware Inventory105
1.3.3.3 Existing Network Diagram105
1.4 Analysis Conclusions106
1.4.1 SWOT Analysis106
1.4.2 Identified Strategic Business Problems108
1.4.2.1 Strength and Opportunities110
1.4.2.2 Strength and Threats111
1.4.2.3 Weakness and Opportunities111
1.4.2.4 Weakness and Threats112
2.1 IS Project Options113
2.1.1 IS Project 1 (Customer Relationship Management)113
2.1.1.1 Description and Problems Addressed113
2.1.1.2 Functions115
2.1.1.3 Features116
2.1.1.4 Cost Benefits Analysis117
2.1.1.4.1 Quantitative Benefits 117
2.1.1.4.2 Qualitative Benefits120
2.1.2 IS Project 2 (Supply Chain Management)121
2.1.2.1 Description and Problems Addressed121
2.1.2.2 Functions122
2.1.2.3 Features123
2.1.2.4 Cost Benefits Analysis124
2.1.2.4.1 Quantitative Benefits 124
2.1.2.4.2 Qualitative Benefits127

2.1.3 IS Project 3 (Materials Requirement Planning)128
2.1.2.1 Description and Problems Addressed128
2.1.2.2 Functions130...
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