1. Digital Firm vs. Traditional Firm
a. Greater flexibility in organization management
i. Time-shifting – Open 24/7
ii. Space shifting – No longer confined to shopfront
b. Manage business relationships, processes, assets digitally
2. Why do companies invest in IT?
c. 6 strategic business objectives
iii. Operational excellence – IT increases efficiency and productivity
iv. New products, services & business models – New business models require the use of IT
v. Customer & supplier intimacy – SCM & CRM (Refer to Seminar 10 on Enterprise Systems)
vi. Improved decision making – More accurate data captured = Better information
vii. Competitive advantage – Give themselves a competitive advantage in terms of better performance e.g. responding to customers & suppliers in real time (JIT)
viii. Survival – IT necessary for businesses due to industry-level changes e.g. introduction of ATMs by Citibank
Seminar 2 – Hardware & Software
1. Define IT infrastructure.
a. Set of physical devices and software (hardware & software) along with the human resources required to operate the entire enterprise
2. Identify the 7 components of IT infrastructure.
i. Computer hardware platforms
ii. Operating system platforms
iii. Enterprise software applications
iv. Data management and storage
v. Networking/telecommunications platforms
vi. Internet platforms
vii. Consulting system integration services
3. Identify and describe the 5 eras of IT infrastructure evolution
b. General-purpose mainframe & minicomputer era: 1959-present
i. 1958: centralized computing
* 1 mainframe hook up to thousands of online remote terminals
ii. 1965: decentralized computing
* introduction of less expensive DEC minicomputers
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