NAZIRAH BTE GHAZALI
ITSERVISES SDN BHD
1ST. FLOOR, WISMA TENGGARA,
BLOCK A, JLN. MEDAN SETIA 1,
PLAZA DAMANSARA, BUKIT DAMANSARA,
50490 KUALA LUMPUR.
TEL : +603-2094 8099
COMPANY SUPERVISOR : MARZELITA REJAB
TEL. NO: 019-3242273
From 17TH MAY 2010 to 17TH SEPTEMBER 2010
FACULTY’S SUPERVISOR : MS. CYRSTAL OOI
Faculty of Business and Law
I hereby declare that the work have been done by myself and no portion of the work contained in this thesis has been submitted in support of any application for any other degree or qualification of this or any other university or institute of learning.
I hereby declare that pursuant to the provisions of the Copyright Act 1987 (the Act) that I shall not during my tenure at the University or thereafter engage in any unauthorised act of copying or reproducing or attempt to copy / reproduce or cause to copy / reproduce or permit the copying / reproducing or the sharing and / or downloading of any copyrighted material or an attempt to do so whether by use of the University’s facilities or outside networks / facilities whether in hard copy or soft copy format, of any material protected under the provisions of sections 3 and 7 of the Act whether for payment or otherwise save as specifically provided for therein. This shall include but not be limited to any lecture notes, course packs, thesis, text books, exam questions, any works of authorship fixed in any tangible medium of expression whether provided by the University or otherwise.
I hereby further declare that in the event of any infringement of the provisions of the Act whether knowingly or unknowingly the University shall not be liable for the same in any manner whatsoever and undertake to indemnify and keep the University indemnified against all such claims and actions.
© Nazirah Ghazali, 1061111687
All rights reserved
I hereby declare that the report has been prepared by myself to fulfil the requirements of the Faculty of Business and Law’s Industrial Training (BIT3024) which is a course offered in the Bachelor of Business Administration (Banking & Finance) (Honours) degree programme, Multimedia University, Melaka campus.
The special thank goes to my helpful supervisor, Miss Crystal Ooi. The supervision and support that she gave truly help the progression and smoothness of the internship program. The co-operation is much indeed appreciated. My grateful thanks also go to both Mrs. Marzelita Rejab, Miss Azilah Nordin and Miss Azira. A big contribution and hard worked from both of you during the eight week is very great indeed. All projects during the program would be nothing without the enthusiasm and imagination from both of you. Besides, this internship program makes me realized the value of working together as a team and as a new experience in working environment, which challenges us every minute. Not forget, great appreciation go to the rest of ITS’s staff that help me from time to time during the project. The whole program really brought us together to appreciate the true value of friendship and respect of each other Great deals appreciated go to the contribution of my faculty - Faculty of Business and Law (FBL). I am also would like to thankful the Coordinator of BIT3024 - Mr. Ng Tuan Hock, Mrs Rushayati and all the staff in the FBL office that patient in helping us complete this program. Not forget to mention to Ms. Crystal Ooi for the smoothes and co-operation during the visited. Last but not least I would like to thank my friends especially those who work together as interns at ITServises Sdn Bhd – Mr. Shahir Nordin for the wise idea throughout the project.
Special thanks also to my mother and my best friend that have encourage, support and help me in completing this program...