Topics: Customer service, Learning, A Little Bit Pages: 2 (405 words) Published: July 2, 2012
Part 1 – How prepared am I for online study success?
1. Use the box below to introduce yourself in less than 50 words.     You may wish to include in your introduction any specific learning objectives you want to achieve through studying this course. An adaptable, self-motivated and enthusiastic individual who is able to find comfort within a wide range of areas. I

2. I think of myself as someone who:
a) Is good at prioritising tasks and gets things done ahead of time without being reminded

3. Having face-to-face interaction with my tutors and fellow students is: a) Not particularly important to me

4. When it comes to assessing my own progress, I:
a) Feel I can keep tabs on my own progress, without immediate or frequent feedback from a teacher or tutor

5. I learn best when:
b) I can read material in a textbook, look at pictures, diagrams and graphs or follow written directions

Part 2 – Are you ready to develop your business and administration skills? Question 1:
c) I know there are main points of legislation which affect employers and employees, but I don’t really know a lot about this subject.

Question 2:
b) I know a little bit about different methods of communication and how to choose the most appropriate method.

Question 3:
c) I know that agreeing work standards and adapting to change is important, but I don’t really know a lot about this subject.

Question 4:
b) I know a little bit about the different features of telephone systems and other office equipment.

Question 5:
b) I know a little bit about how and why waste should be kept to a minimum in an office environment.

Question 6:
b) I know a little about the differences between internal and external customers and the importance of good customer services.

Question 7:
b) I know quite a bit about the purpose of IT in business and how it can be used for work tasks.

Question 8:
c) I know that standards and deadlines need to be set when producing documents, but I...
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