Indonesia is the largest archipelago in the world, which its sea area is twice greater than its land area. The archipelago is on a crossroad between two oceans, the Pacific and the Indian, and bridges two continents, Asia and Australia. This strategic position implies that maritime transport is become very important. Maritime transport today plays a vital role in international transport. Most of the total volume of goods in the world goes by sea although this varies from one region to another. This indicates that international trade carried by sea is more favorable. Maritime transport, and consequently port services, is therefore vital for the economies of developing countries.
Indonesia Port Corporation II is the largest port in Indonesia, which has responsibility in port services. It provides vessel services, cargo handling services, and other services. As a big corporation in port services, Indonesia Port Corporation II has a critical roles in supporting economic growth sustainability. Omission of interest will influence economic activities of this country. Furthermore, poor management of this port will bring down logistic performance that would, at the end of the day, put the competitive edge of national products to the lowest point. Finally, Indonesia Port Corporation II is one important factor of the various points in supply chain of products’ transportation in a very fast economic activity.
People are intangible asset of company, which is consisted of personnel’s competency and commitment. This perspective perceives that people as the main contributor of leading company succeed in competition. Whatever the investment in port infrastructure and equipment or in modern technology, port management can only be efficient if it has the required number of skilled and committed personnel carrying out daily tasks to provide high quality services to port customers. For implementing them, port has to master human resources management allowing the workforce to...
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