Incredible India

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  • Topic: Management, Laundry
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  • Published : February 2, 2013
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Housekeeping
 Operations
 

 

Program
 designed
 for
 practitioners
 who
 may
 have
 an
 interest
 in
 joining
 international
 students
 in
 one
 or
  more
 modular
 programs
 for
 the
 discovery/upgrading
 of
 their
 knowledge
 and
 skills
 in
 specific
 hospitality
  management
 subjects
 

 

Program
  Higher
 Diploma
 /
 Bachelor
 /
 Post
 Grad
  Dates
  April,
 2
 –
 April
 6,
 2012
 
  and
  September,
 3
 –
 September
 7,
 2012
  Duration
  One
 week,
 20
 hours
  Lecturer
  Gene
 Krebs,
 MBA
 

  Qualification
 

  Mid-­‐management
 hospitality
  professionals
  IELTS
 5
 or
 equivalent
 
 

English
 Level
 
 

 
  GENERAL
 OBJECTIVE
  On
 completion
 of
 this
 course,
 participants
 will
 demonstrate
 an
 introductory
 knowledge
 of
 the
 key
 elements
  of
 Hospitality
 Industry
 Housekeeping
 Operations
 as
 practiced
 in
 the
 United
 States.
 
  CONTENT
  1. The
 Housekeeping
 Profession
 and
 the
 Principles
 of
 Management
  2. Planning,
 Organizing
 and
 Staffing
 the
 New
 Organization
  3. Directing
 and
 Controlling
 Ongoing
 Housekeeping
 Operations
  4. Special
 Topics:
 Swimming
 Pool
 Operations
 and
 Management,
 Housekeeping
 in
 Other
 Venues,
  Safeguarding
 of
 Assets,
 In-­‐House
 Laundries,
 and
 the
 Full
 Circle
 of
 Management
 
  OUTCOMES
  At
 the
 end
 of
 the
 module
 the
 participants
 will
 be
 able
 to:
  1. List
 and
 describe
 five
 normative
 characteristics
 associated
 with
 housekeeping
 employees.
  2. Explain
 why
 delegation
 is
 the
 key
 to
 managerial
 success.
  3. Describe,
 from
 the
 executive
 housekeeper’s
 perspective,
 the
 planning
 that
 is
 required
 to
 open
 a
  new
 hotel.
  4. List
 possible
 variables
 to
 consider
 when
 establishing
 workload
 criteria
 for
 a
 guestroom
 attendant.
  5. Describe
 the
 use
 of
 conventional
 individual
 worker
 scheduling,
 and
 list
 its
 negative
 and
 positive
  aspects.
  6. Describe
 the
 role
 of
 the
 executive
 housekeeper
 as
 a
 materials
 administrator.
  7. Describe
 the
 classification
 of
 materials
 in
 the
 hotel.
  8. Describe
 standard
 procedures
 in
 floor
 and
 carpet,
 and
 wall
 coverings
 cleaning.
  9. Identify
 common
 cleaning
 supplies
 and
 equipment
 used
 in
 the
 housekeeping
 department.
  10. Generate
 purchase
 specifications
 for
 bedding
 and
 table
 linens
 in
 a
 certain
 class
 of
 hotel.
  11. Describe
 different
 techniques
 used
 to
 train
 newly
 hired
 employees
 and
 hotel
 to
 maintain
 training
  and
 development
 records.
  12. Describe
 the
 steps
 involved
 in
 the
 daily
 routine
 of
 cleaning
 guestrooms.
  13. Describe
 the
 pros
 and
 cons
 of
 an
 on
 premise
 laundry
 vs.
 outsourcing
 laundry
 operations.
 
 
  Fees:
 
 CHF
 1’800
 per
 week
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