Purpose of report: On January 31, 2014 at 12:00 noon hotel housekeeper Brittani Mason reported to the front desk of items missing in the North tower room 716. Police officer Joel Rodriguez from the Midland police department was called to hotel property at 12:25 pm to report all missing items. Report estimated up to seven-thousand dollars’ worth of missing items. Items reported missing include:
42 inch Samsung LCD television.
Jessica McClintoc comforter sets and pillows.
Two Seally queen size mattresses.
Two 24 inch table side lamps.
60 inch. floor lamp.
Solution to prevent future possibilities of theft:
1. Check and monitor security cameras routinely.
2. Only in person guest checkout or fine will be applied upon failure. 3. Immediate walkthrough of hotel room after in person checkout to guarantee no missing items. 4. Walkthrough of hotel floors as scheduled by guest service manager. 5. Keys to rooms will only be issued to assigned housekeeper and housekeeping manager and must be turned in at the end of every shift. All departments including front desk staff, housekeeping, and engineering department will ensure these policies become effective immediately.
Front Office Supervisor
DoubleTree by Hilton
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