Importance of Soft Skill

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Hard and soft knowledge are both important in the working world but employees who lack the ability to manage their lives, take responsibility for their own success, and follow through on commitments need to learn soft skills along with the hard skills required for a job so they understand how all aspects of their lives connect. Soft skills provide a way to get the highest return on investment when considering human capital. They can build great people. Few individuals are fired because they lack technical knowledge. Most are fired because of a deficit in soft skill knowledge. This happens most in Malaysia for institution of higher education, especially university students. Many universities worldwide are currently focusing on producing graduates who possess knowledge about their disciplines of study and adequate soft skills. Undoubtedly, the acquisition of soft skills is crucial for Malaysian graduates to enhance their employment marketability. Soft skills complement hard skills, which are the technical requirements of a job. Today, even positions in task-oriented fields such as accounting and information systems require soft skills, in addition to technical skills. Indeed, a study conducted by the Stanford Research Institute and Carnegie Mellon Foundation involving Fortune 500 chief executive officers found that 75% of long-term job success depended on people skills, and only 25% on technical knowledge. In short, technical skills often have little value if one has poor soft skills. “Employees that are hardworking and have a strong work ethic are likely to be promoted the fastest within an organisation according to the new employer online poll series conducted by the Middle East's number one job site,, with 30% of employers agreeing that those committed to their work are likely to be most eligible for promotion. Leadership ability was also found to be a very desirable trait in an employee when it came to deciding which staff members to promote, with...
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