University of Phoenix
Ms. Ramona Big Eagle
June 4, 2007
Importance of Good Communication
To be competitive in today's business world, a team needs to communicate openly and frequently. With the technology that is available, a business can now find it easier than ever to have meetings from all corners of the world, at any time during the day. Whether there are team members around the world or just across the hall team members must communicate with each other concerning a project or upcoming event. A team needs to communicate to be successful. If the team does not communicate, the results probably will be less than expected.
A team leader or manager should find it important to talk with the members of his or her team frequently. A team leader or manager will be able to check up on individual progress and the progress of the group as a whole. The more frequent the contact, the less likely there will be missed deadlines or out of date information. Everyone needs to be notified if anything changes during the project. Direct communication with other team members is very important for team members. The exchange of information from team leaders is time consuming and a possible cause of misinformation. Fellow team members should be able to discuss ideas and information at any time during the day and anywhere in the office. They should be able to talk on the phone, send emails, or talk in the hall (Hoegl & Gemuenden, 2001). Studies have shown that the better the communication- the better the productivity and progress of a team. If everyone that is affected by the project is involved or consulted, then the outcome will be much better than if the project were handled by only a select few. Take Chrysler for example. The initial plan for creating a new line of cars started with the engineering department. The engineers would design a car; then they would give the information to
manufacturing. If manufacturing believed that they could not build the car, then they would give it back to engineering. This process could go on for months or years. Chrysler started including all departments engineering, manufacturing, and marketing in the original planning of a new vehicle. This new way of designing a vehicle cut the process from six years to less than 18 months (De Janasz, Dowd, & Schneider, 2002). A business will have a much better workforce if everyone is always up to date on anything that affects the company. If a company is going through a merger or a take over, the morale of the workforce is much better when the upper management keeps them informed of all changes to the business. Employees are always worried about how they will be affected when a new company takes over. Lack of communication usually causes rumors to be started and the employee morale to suffer greatly. The productivity of a company can be affected if the management team does not communicate well with the team of associates. Gary Miller (2005) states that "Clarity is one of the keys to a business that runs like a well-oiled machine." By communicating to their associates, a manager can have a productive and happy workforce.
There are many different ways available today by which to communicate with a team. With technology changing daily there are many choices. Some companies choose to use daily emails to bring everybody on a team up to date. Other companies prefer to have face-to-face meetings. In addition, other companies might use teleconferencing when members of their teams are scattered throughout the country and the world. A good way to start a project is usually to have a face-to-face brainstorming session, if the employees' input is expected. Some projects or teams have to deal with a set of rules handed down to them from upper management. Either way, everyone on the team needs to be on the
same page. This will allow the team to work more efficiently and productively. If...