By: Teresa Luna
University of Phoenix
February 21, 2011
Instructor: James Morello
Accountability is honestly one of the most important aspects to the healthcare industry. It is one of those factors that one would expect to be a necessary part of an organization not only because it is expected but because it is a necessary evil. Employees need to be accountable for their actions in one way or another. An organization cannot function properly without this feature. It has become a new fact of life and affects an organization like no other factor and has cost the healthcare industry billions of dollars and continues to grow on a day by day basis. According to Porter-O’Grady (2007), accountability is the most overused and misunderstood element of leadership today.
Accountability is very important to the healthcare industry because in order for an organization to succeed, it takes employees being responsible for their own actions. If employees do not take control of how they behave or become responsible for their own actions such as knowing and perceiving ones’ own honesty then money may disappear causing the organization to go bankrupt. If a physician or its staff makes false claims against a patient’s insurance it could put the organization as a whole at risk. The healthcare industry is a billion dollar industry and has a potential of becoming a very huge value to the public. Without accountability employees jobs can be lost and can make many employees suffer as well as causing great harm to those that are playing responsible for their own actions.
An employee’s accountability can be measured in many ways. They include performance evaluations, checks and balances, assessment and customer satisfaction. According to Wilen (1998), measurement tools will be considered in light of the industry’s unique considerations and realities. All participants including insurers, employers, management, healthcare providers and...