We already, in this class, defined what organizational behavior is as a whole, but now I would like to start with defining organizational behavior as each one alone. "An organization is consciously coordinated social unit, composed of two or more people that function on a relatively continuous basis to achieve a common goal or set of goals." (Robbins, 6) An organization as a word can be applied for many things and it implies structure and order. But in the business meaning, it can be a company, a department or a group of people working together for common goals. It includes the responsibilities, the rights of everyone, and the procedures of work, the clients and the products. So the elements that define the organization can be its persons, goals, products and customers in addition to its suppliers.
According to the dictionary, behavior is the manner of behaving, whether good or bad. Behavior is the mode in which we carry ourselves in the presence of others or towards them; Behavior respects our manner of acting in particular cases (example- our common sense). Behavior can be the way we react, or act under certain circumstances.
Now let's look at into organizational details. "We have come to understand that technical skills are necessary but insufficient for succeeding in management. " (Robbins, 5) Organizational behavior focuses mainly on profit-making enterprises, employs conceptual frameworks form economics, sociology and psychology (discussed in week one of class). It is the scientific study of behavior and mental processes in the work place or social psychology applied to work settings, that is, in relation to other people. These other people are work-related, including colleagues, team members, bosses, customers, and clients.
Organizational behavior also, focuses on group processes, leadership, motivation, communication, stress, conflict management and ergonomics. Ergonomics is the physical work environment, an example would be, designing a comfortable and efficient office has to take into consideration of how people in that office communicate with one another, and with others who meet them there.
With increasing national and ethic diversity in organizations, organizational behavior becomes more complex. A supervisor who interprets the actions of employees from different cultural group without awareness of their culture norms can miss or misread important signals in their communication. Organizations should implement policies such as mentoring programs to assure that all employees get the close relationship to managers that they need in order to access information and opportunities. Organizational behavior involves a good deal of forethought and planning, but a greater degree of flexibility and adaptability.
Next, let's take a look at individual's details- Due to the complexity of the human nature and its relation with the nature of organization; it is necessary to define the individual's differences, their perception, their conduct, and their values with respect to the mutual interest, ethics and social systems of the organization. This responsibility recalls on the manager. Mintzberg (1975) distinguishes three roles for managers- 1) Interpersonal (mostly liaison, also ritual and...