Impooving Employee Performance

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IMPROVING

EMPLOYEE
PERFORMANCE
THROUGH

APPRAISAL
AND

COACHING

Second Edition

IMPROVING

EMPLOYEE
PERFORMANCE
THROUGH

APPRAISAL
AND

COACHING

Second Edition

Donald L. Kirkpatrick
Foreword by Dick Grote

American Management Association
New York • Atlanta • Brussels • Chicago • Mexico City • San Francisco Shanghai • Tokyo • Toronto • Washington, D.C.

Special discounts on bulk quantities of AMACOM books are available to corporations, professional associations, and other organizations. For details, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Tel.: 212-903-8316. Fax: 212-903-8083. Web site: www.amacombooks.org This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought.

Library of Congress Cataloging-in-Publication Data Kirkpatrick, Donald L. Improving employee performance through appraisal and coaching / Donald L. Kirkpatrick ; foreword by Dick Grote. — 2nd ed. p. cm. Rev. ed. of: How to improve performance through appraisal and coaching. Includes bibliographical references and index. ISBN 0-8144-0876-1 1. Employees—Rating of. I. Kirkpatrick, Donald L. How to improve performance through appraisal and coaching. II. Title. HF5549.5.R3K54 2006 658.3 125—dc22 2005025643 2006 Donald L. Kirkpatrick. All rights reserved. Printed in the United States of America. The first edition of this book was published in 1982 under the title How to Improve Performance Through Appraisal and Coaching. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7 6 5 4 3 2 1

Contents

Foreword Preface Acknowledgments A Conceptual Framework for the Appraisal/Coaching Process Pretest 1. Introduction and Overview How to Get Maximum Performance from Employees The Performance Review Program 2. The Basis for Appraisal Significant Job Segments Standards of Performance 3. The Appraisal and the Interview The Appraisal Process Preparing for the Appraisal Interview Conducting the Appraisal Interview

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vi

C ON TE NT S

4. The Performance Improvement Plan Preparing an Effective Plan 5. On-the-Job Coaching The Effective Coach Coaching Approaches and Techniques 6. Five Program Requirements An Effective Performance Review Program Posttest Test Answers and Reasons for Them 7. Leaders Who Coach Create Coaching Cultures The Benefits of Integrating Coaching for Leaders Evoking the Coach Within The Elements of a Coaching Approach Creating a Coaching Culture Conclusion 8. Evaluating a Training Course on Performance Appraisal and Coaching 9. Case Study: Carilion Health System 10. Notes from the Field The Accenture Philosophy Managing Performance A Performance Management System Seven Coaching Principles Manager as Coach Coach as Facilitator Coaching Managers Through the Appraisal Process 11. Sample Forms A Final Word Selected References Index About the Author

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Foreword

I

was going through the attic recently, sorting through some ancient files. In a pile of old magazines I ran across a tattered copy of ASTD’s Training and Development Journal from 1971. I had saved it because in it was the first article I ever wrote about performance management. As I thumbed through it, I noticed that the masthead listed ASTD’s regional vice presidents. There...
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