Impact on Technology

Impact of technology in the Hotel Industry

Introduction

Information technology is used in our day to day life, when it is added to our day to day life the possibilities are endless. Everything we do in our day to day life comes in contact with information and communication technology for its development and delivery. Most equipment used in the hospitality industry consist of computers and microprocessors which has computing technology at his heart, the availability of having high speed internet has changed the way we communicate with each other the latest development in mobile and wireless technology has created new ways how we operate our business and even for leisure purpose.

According to Cracknell, H.L, and Kauffman, R.J 2002, From the hospitality business perspective, the most valuable commodity for effectiveness and efficient   operation is reliable up to date information hence the need for computers and the benefits they provide in information, storage, manipulation and communication. The hospitality industry is dynamic in nature which consists of small medium and large scale enterprise which mainly have a single owner or are owned by an organization. According to J.Lyons, the hospitality industry is an industry which came into limelight with the application of computers as a business tool, since then the use of computers has increased and created more revenue for the organization. New super computers are even cheaper internet speeds have increased so that small hospitality organization can utilize its full potential.

The Benefits of information technology and communication to the Hospitality Industry, most hospitality organization use computers for basic personnel use and to get quick information via the internet. According to Cousins and Foskett D, specific data about business and financial operation and forecasting of the business, production of routine text and graphic based material such as menu’s nutritional analogy easily through an easy... [continues]

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