Impact of Training and Development on Employees

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ASHESI UNIVERSITY COLLEGE
THE IMPACT OF TRAINING ON EMPLOYEE
PERFORMANCE: A CASE STUDY OF HFC BANK
(GHANA) LTMITED
By
BENEDICTA APPIAH
Thesis submitted to the Department of Business Administration, Ashesi University College
In partial fulfilment of the requirements for the award of Bachelor of Science in Business Administration
APRIL 2010ii
Declaration
I hereby declare that this dissertation is the result of my own original work and that no part of it has been presented for another degree in this university or elsewhere.
Date: ……………………………….
Candidate’s Signature: ………………….....
Candidate’s Name: …………………………………………… I hereby declare that the preparation and presentation of the thesis were supervised in accordance with the guidelines on supervision of thesis laid down by Ashesi University College.

Supervisor’s Signature …………………………………... Supervisor’s Name ………………………………………….. Date …………………………………………..iii
Acknowledgements
Several people have been helpful throughout the whole process. I would like to thank Fiifi Nana Banyin Mends who helped me in my data collection process and also the Human Resource and Finance Managers, and staff of HFC Bank who took time off to give me adequate information.

I would also like to thank Mishael Offei who contributed in proof reading my work.
Finally I would like to acknowledge the contribution of my supervisor Ms Kajsa Hallberg Adu a lecturer of Ashesi University College for her constructive criticisms that guided me till the end. iv
Abstract
The quality of the human resource of an organization is essential to its success. Thus, every organization must seek to improve the quality of its workforce. One way of achieving this is through training. The importance of training can only be appreciated with a clear understanding of its direct impact on employee performance. An improvement in employee

performance also leads to an improvement in the company’s performance. It is in this respect that HFC Bank (Ghana) limited was analyzed to establish a correlation between its training programs and the success of the company. Data was derived through questionnaires distributed to selected employees as well as the finance and human resource managers. The results revealed that HFC Bank had a comprehensive (planned and systematic) in house training program that every employee was aware of. The objective of the program is to improve both individual and organizational performance. Every employee no matter their educational background or level within the company had benefited from the in house training program. However, this is the only form of training that exists. The firm is therefore advised to ensure that the program is consistently evaluated to ensure its compatibility with global changes and changes within the banking industry. The possibility of other forms of training like external courses should be considered to offer employees choice also allowing those who benefit from external courses to v contribute their knowledge and observations to the existing system in the bank.

Table of Contents
Declaration.................................................................................................................i Acknowledgements.................................................................................................... iii Abstract ................................................................................................................... iv List of Tables ........................................................................................... vii List of Figures ......................................................................................... viii CHAPTER 1: INTRODUCTION .......................................................................................1 1.1 Introduction............................................................................................1 1.2 Background to the...
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