Overwhelming amounts of phone calls, the need for extra staff to handle customer service, and underproduction are some of the internal factors that make it almost necessary for a company to create a website. Disney’s comprehensive website has made all of their services available at the fingertips of anyone who has the Internet; from movies to television, shops, restaurants, cruises, live events, and more. Creation of a website large and effective enough to include information for each of these different ventures requires extensive planning and organization by Disney’s management and especially their marketing and IT departments. After its creation, keeping the website updated with the latest information is important for the satisfaction of their customers. Monitoring feedback from customers lets the company understand what is needed to keep visitors coming back to see what else is new. Their website shows how Disney has succeeded in conglomerate diversification, conquering many different aspects of the entertainment and travel markets. Their differentiation strategy over all other competitors becomes more apparent with each addition to their company. A huge internal factor that impacts the functions of management is the increasing desire and pressure to “Go Green.” People choose what they buy, where they work, and how they live based on preserving the precious resources of our planet. They are now looking at the companies they purchase from to see if they are taking this matter into account when making their business decisions. Disney’s recognition of the importance of this factor led them to plan and pledge to a recycling and waste prevention program in the United States that has had many beneficial effects for the environment. The Walt Disney Company, according to an EPA report based on 2005 records, “has reduced an equivalent of more than 71,000 metric tons of carbon dioxide” (Disney, 2008). Continual planning and organization is underway to enhance green building designs for all Disney hotels by next Earth Day. Disney’s officials say they are very committed and with great leadership and control it is definitely possible (Disney, 2008). External Factors
External factors are those that affect business from outside the organization. There are several external factors that affect the outcome of day to day business, even for a huge corporation like Disney. Walt Disney has been known for its family entertainment for more than eight decades. It started small in the 1920s and has grown phenomenally today to a global corporation. Even a business this powerful and profitable is affected by external factors.
The four functions of management, planning, organizing, leading, and controlling, are all affected by external factors as well. For instance, two major factors that affect these management functions are general economic and industry conditions. This external factor causes customers to delay or reduce their investments. It causes problems for all areas of the Disney Corporation from DVD and T-shirt sales to the number of guests in their amusement parks. If there is a decrease in the demand for Disney products, it could have a negative affect on the company’s strength and profitability.
Another external factor is competition. Where there is success there is competition....