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Impact of Internal and External Factors on the Functions of Management

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Impact of Internal and External Factors on the Functions of Management

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  • March 24, 2008
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Impact of Internal and External Factors on the Functions of Management There are four main functions of management that, when used properly, work together to contribute to the success of a company’s goals: planning, organizing, leading, and controlling. Many different factors impact these four functions of management and require careful consideration when planning committees are working out the details of their plans for the company. The following paragraphs will outline several of these factors, using the Disney Corporation as an example, and also explain how these factors and functions can be managed through delegation. Internal Factors

Overwhelming amounts of phone calls, the need for extra staff to handle customer service, and underproduction are some of the internal factors that make it almost necessary for a company to create a website. Disney’s comprehensive website has made all of their services available at the fingertips of anyone who has the Internet; from movies to television, shops, restaurants, cruises, live events, and more. Creation of a website large and effective enough to include information for each of these different ventures requires extensive planning and organization by Disney’s management and especially their marketing and IT departments. After its creation, keeping the website updated with the latest information is important for the satisfaction of their customers. Monitoring feedback from customers lets the company understand what is needed to keep visitors coming back to see what else is new. Their website shows how Disney has succeeded in conglomerate diversification, conquering many different aspects of the entertainment and travel markets. Their differentiation strategy over all other competitors becomes more apparent with each addition to their company. A huge internal factor that impacts the functions of management is the increasing desire and pressure to “Go Green.” People choose what they buy, where they work, and how they...