Ilm Communication

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Barriers to Communication

There are numerous barriers to effective communication in the workplace. I have chosen to focus upon two potential barriers in relation to the earlier activities discussed within this assignment. Language and terminology is a vital component of the communication process. Whilst I am focussing on the Education Link Workers in relation to this, I am mindful that part of my job role is dealing with the general public whilst supporting frontline staff. As we work in a highly diverse city, there are many ethnic minorities with English rarely being their first or preferred language. However, terminology is also something I need to be aware of within my everyday role (medical 'jargon'), but particularly in relation to the Education Link Workers. My role has a strategic element, with the need to participate in, relate to, understand and explain National Policy and Professional Body Regulations. Having worked for many years at operational level, I am able to recognise the difference in terminology used at this level, and can therefore appreciate the need to 'translate' or 'demistify' it's meaning. Whilst this undoubtedly creates a barrier, there are ways to overcome it. I ensure that every meeting allows time for questioning, and present myself in an open and approachable manner, encouraging the Education Link Workers to feel comfortable and confident to ask questions. However, I could assemble a 'glossary of terms' as part of the meeting. This would allow for a greater understanding of terminology without the pressure of having to ask. It will also allow explanation for those who are not present at the meeting.

A second barrier to effective communication in relation to the Education Link Worker meeting is physical location. We currently hold all meetings at the main hospital site, and whilst all staff are invited, those located off site rarely attend. This consequently means that a select group of staff are relying on electronic...
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