Ikea at a Glance

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The Never Ending Job
Sustainability Report

09

IKEA AT * A GLANCE
* fINANCIAL yEAR 2009 (1 September 2008 to 31 August 2009)

SALES PER REGION

THE IKEA GROUP opened 15 new stores last year and in August 2009 had 267 stores, which welcomed a total of 590 million visitors during the year. A further 34 stores are owned and run by franchisees outside the IKEA Group. For an up-to-date list of all IKEA Group stores, please visit: www.ikea.com

■ Asia and Australia 5% ■ North America 15% ■ Europe 80%

PURCHASING PER REGION

■ North America 3% ■ Asia 30% ■ Europe 67%

IKEA GROUP STORES

Russia

12
Europe North America

TOP 5 SALES COUNTRIES Germany USA France UK Italy ... AND TOP 5 PURCHASING COUNTRIES China Poland Italy Germany Sweden 20% 18% 8% 6% 5% 16% 11% 10% 7% 7%

192
China & Japan

48 12

Australia

3

■ IKEA GROUP

sales totaled 21.5 billion euros.

■ THE IKEA GROUP had

■ IKEA fOOd SERvICES ■ IKEA SUPPLIERS
numbered 1,220 in 54 countries.

reported sales of 1.03 billion euros.

31 trading service offices in 26 countries, and 28 distribution centres and 11 customer distribution centres in 16 countries.

■ THE SwEdwOOd GROUP,
the IKEA industrial group had 15,000 co-workers and 46 production units. Sales 1999–2009 (in billions of euros) 19.8 17.3 21.2 21.5

CO-wORKERS by fUNCTION distribution, ■ Purchasing,range and other wholesale, 13,800

CO-wORKERS by REGION

■ Swedwood Group 15,000 ■ Retail 94,200

■ Asia and Australia 7,800 ■ North America 15,500 ■ Europe 99,700

14.8

7.6

IKEA Sustainability Repor t 2009

2

Content

INTROdUCTION
LETTER fROm THE CEO LETTER fROm THE SUSTAINAbILITy mANAGER GOvERNANCE STAKEHOLdERS LIST Of KEy ORGANISATIONS 4 5 6 8 10

COmmUNITIES
IKEA SOCIAL INITIATIvE OTHER COmmUNITy PROJECTS 43 46

ENvIRONmENT
ENvIRONmENTAL fOCUS AREAS PROdUCTS 49 51 54 59 62 63 66 68 70 71

SUPPLIERS
COdE Of CONdUCT IwAy CHILd LAbOUR HOmE fURNISHING SUPPLIERS fOOd SUPPLIERS CATALOGUE SUPPLIERS TRANSPORT SERvICE PROvIdERS 13 15 16 17 23 25 27

fORESTRy COTTON wATER CLImATE TRANSPORT Of PROdUCTS IKEA bUILdINGS ENERGy USE AT SUPPLIERS TRANSPORT Of PEOPLE

CO-wORKERS
wHEN THEy GROw, IKEA GROwS 31

mETRICS
KPIS CROSS REfERENCE TAbLE 72 74

CUSTOmERS
PROdUCT SAfETy fOOd SAfETy CUSTOmER ENGAGEmENT 36 38 40

ABOUT THIS REPORT This report describes the sustainability work carried out on a global level by the IKEA Group during financial year 2009, from 01 September 2008 to 31 August 2009 (FY09). HOW TO READ THIS REPORT The structure of this report reflects the environmental and social responsibility approach to our stakeholders, and how we work to address the environmental impacts of our operations. Each chapter provides a description of developments during FY09 and our systematic work in many areas. We use key performance indicators (KPIs) to show results against our targets. Most of these targets were set for FY09, and the work to develop new targets will be completed during FY10. In the final chapter we have gathered the metrics presented throughout this report. This report is our communication on progress (CoP) as a signatory to the UN Global Compact, and a cross reference list shows how we implement the ten principles of the UN Global Compact in our operations.

WOULD YOU LIKE TO KNOW MORE? You can find more information and download documents on our website. Please visit “About IKEA/Our responsibility” at www.ikea.com

HELLO!

WE WELCOME YOUR INPUT Please feel free to send your feedback and/or questions about this report to us at sustainability.report.se@ikea.com

IKEA Sustainability Repor t 2009

3

INTROdUCTION LETTER FROM ThE CEO

we will make a difference together with our customers
On behalf of all us who work towards the IKEA vision to create a better everyday life for the many people, I’d like to welcome you to the IKEA Sustainability Report 2009. Keeping the vision relevant today and tomorrow means that...
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