Iimpact of the Human Dynamics Program

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Exploring the Impact of the Human Dynamics Program
in a Healthcare Organization: A Case Study

By:

Frances D. Glosson

A dissertation submitted in partial fulfillment of the requirements for the degree of

Doctor of Education
In Leadership for the Advancement of Learning and Service
at

Cardinal Stritch University

December, 2002

Approval Page

As members of the dissertation committee for Frances D. Glosson and on behalf of the Doctoral Program at Cardinal Stritch University, we affirm that this report meets the expectations and academic requirements of the Ed.D. in Leadership for the Advancement of Learning and Service.

Kristine A. Hipp, Ph.D., ChairpersonApproval Date

Michael Dickmann, Ph.D.Approval Date

Michelle Hutchinson Schofield, MHA Approval Date

As Dean of the College of Education, and on behalf of the Doctoral Program at Cardinal Stritch University, I affirm that this report meets the expectations, and academic requirements of the Ed.D. in Leadership for the Advancement of Learning and Service.

Anthea L. Bojar, Ph.D.Approval Date

© copyright by Frances D. Glosson 2002
All Rights Reserved
ACKNOWLEDGEMENTS

This research study was possible only because of the many people who were willing to share their energy and thoughts with me. A heartfelt thanks to those who have joined me on this journey. I owe them much. Special thanks go to:

My family:
▪ Dean Glosson, my husband, who sustained me with love and purposeful conversations; and ▪ Joshua Glosson, my son, for his encouragement and love of learning; and ▪ William and Rita Sullivan, my parents for providing a childhood rich with learning opportunities and strong role modeling; and ▪ Mary Barbara Kenny, my sister, for her undying sponsorship and belief in the value of Human Dynamics in enhancing communication; and ▪ Therese Sullivan Koujikov, my sister, for her contribution of editing with a joyful spirit; and My mentors:

▪ Dr. Kristine Hipp who provided clarity and challenged my thinking; and ▪ Dr. Sandra Seagal, David Horne, and Linda O’Toole, for their inspiration; and;
▪ Michelle Hutchinson Schofield, who remained by my side and reminded me to stay on course and provided the historical thread to the focus of this dissertation; and ▪ Dr. Francis Ulschak, who encouraged me to search for universal messages and sustainable connections throughout the research process. TABLE OF CONTENTS

ACKNOWLEDGEMENTS……………………………………………………….…...…iv TABLE OF CONTENTS………………………………………………………………....v LIST OF FIGURES……………………………………………………………………..viii LIST OF TABLES………………………………………………………………………..ix ABSTRACT……………...……………………………………………………………….1 CHAPTER I: INTRODUCTION ……………...……..………………...…….………….2 Background……………………………………………………………………………5 Purpose of the Study………………………………………..…………………………5 Guiding Questions.………………………………………………………………...….6 Overview of Human Dynamics.……………………………………………..………..6 Significance of the Study…………………………………………………………….11 Definition of Terms…………………………………………………………………..13 CHAPTER II: A REVIEW OF RELATED LITERATURE…………………….………16 Human Dynamics……………………………………………………………………16 Personality Trait Theory…………………………….……………………………….18 Learning Organization Theory…………………………………………………….…25 Organizational Culture Theory………………………………..………………….….27 Chapter Summary………………………………..……………………………….….28 CHAPTER III: RESEARCH METHODOLOGY……………………………….………29 Type of Design………………………………………………………………………29 Qualifications and Role of the Researcher…………………..………………………30 Selection and Description of Site and Participants……………………..…………...31 Protocol, Ethics and Protection of Human Subjects……………………………..…..34 Data Collection Strategies…………………………………………………….……...35 Survey Procedures……………………………………………………………….…...35 Interview Procedures………………………………………………………………....37 Focus Group Procedures…………………………………………………….………..38 Procedures for...
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