IHG’s mission statement is: ‘to become the greatest company in the world through creating great hotels guests love’. IHG’s road map for growth is dependent on engagement and high performance from the entire workforce. In order to achieve this, IHG designed a set of values, known as ‘the winning ways’. The winning ways serve as ‘a road map’, which enables IHG to reach their long-term vision. IHG’s winning ways will act as the foundation for how they go about their business. More specifically, the winning ways are fundamental to enhancing relationships with guests, colleagues and business owners. This new way of working will also support and drive the organization’s growth. But what are the winning ways and how exactly will one measure the strategy’s success?
The winning ways are as follows:
Do The Right Thing – “We aim to do what we believe is right and have the courage and conviction to put it into practice. We are honest and straightforward and see our decisions through.”
Show We Care – “We want to be a company that understands people’s needs better than anyone else in our industry. This means being sensitive to others, noticing the things that matter and taking responsibility for getting things right.”
Aim Higher - “We aim to be acknowledged industry leaders, and have built a team of talented people who have a will to be the best. We strive for success and we value individuals who are always looking for better ways to do things.”
Celebrate Difference – “We believe it is the knowledge of our people that brings our brands to life. We do not impose a rigid, uniform view of the world. Our global strength comes from celebrating local differences, while knowing that some things should be the same.”
Work Better Together – “We are at our best when we collaborate to form a powerful team. We listen to each other and combine our expertise to create a strong, focused,...