Idc White Paper Global Outsourcing to Clear Cube

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IDC White Paper global outsourcing to Clear Cube
Case Study Write-Up for Strategic Management of a Firm (SM60.82) Submitted by
Thu Ra Zaw st114179 & Jacob Calar Dos Reis, st114552

Prepared For Professor Winai Wongsurawat

Table of Contents

Content- I. -Company Background………………………………………………………3
Content- II -Reason for choosing the outsourcing with Clear Cube Technology……..4
Content- III -Key Outsourcing assessment for Clear Cube Technology ………………4
Table-1 Traditional Desktop Outsourcing versus Utilizing Clear Cube Technology…5
Pro and Con
Content-IV-Financial Benefit for Clear Cube…………………………………………..5
Table-Operational Savings from Clear Cube: Calculations and Assumption………...5
Content-V- Challenges ……………………………………………………………………6
Content—VI- Conclusion…………………………………………………………………6
References…………………………………………………………………………………6

IDC White Paper global outsourcing to Clear Cube
Case Study Write-Up for Strategic Management of a Firm
Prepared by:
Thura Zaw, st114179 & Jacob Calar dos Reis, st114552
I. Company Background
IDC is the one of the leading international market and operating more than 700 specialists and 110 countries global researches with local content. IDC vision is providing service consulting firm through facilitating the requirement of the small and medium business customer need for improving their business strategy by taking advantages into reliable technology and e-business trends. IDC start getting the idea on complexity of IT environment that can belead to significant supplementary cost for maintaining and operating desktop hardware and softwareforcustomer. Then, IDC surveyed about the desktop Cost to use among 400 business-unit manager and 200 IS manager in the United States that was relating to time and money devoting on the desktop situation. According to the survey result, most of the organizations were excessive spending on the related desktop situation for instance installation size on service such as help desk software technician support and end user training. All of these situations had shown that most of the companies are extreme spending together with external service provider such as providing outsourcing IT service. According to this situation, IDC was getting the idea for positioning services with Clear Cube architecture. It can give the higher customer satisfaction with low cost by doing their self for performance and efficiency for the desktop management solutions. User can eliminate the need of CPU, memory, and disk storage by replacing with Clear Cube blade that located in the center of secure data center or equipment room. Therefore users simply need the keyboard, mouse, and monitor for final customer desktop. Consequently, after integration into a greater outsourcing arrangement, user can remove the requirement of external service provider through outsourcing vendor that can create for customer cost effectiveness and time saving and be winning for improve efficiency in the desktop management. Future more, it was creating the profitable for desktop out sourcing when potential outsourcing vendor gets in to the new market or by settingsmall and medium business. Also Clear Cube solution start trying accelerating for desktop management service that can get the competitive advantages for small players by eliminating traditional desktop management situation that typically controlled by vendor for instance IBM Global services, CSC, EDS, Hewlett and so on. II. Reason for choosing the outsourcing with Clear Cube Technology •IDC believed that if company can selected effective outsourcing party through high collaborative relationship with trust, company can more concentrate on core business process that can taking advantages for competitive advantages and also can overcome the challenge of IT by . •Taking advantages by choosing the Clear Cube Technology blade technology through outsourcing service or Third party IT service vendor that resources can’t be...
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