CASE: ICS. INC
Table of Contents
Overview of ICS, Inc Case Study
Identified problems within ICS.
PROPOSED SOLUTIONS TO THE IDENTIFIED PROBLEMS.
ICS, Inc (herein refer to as ICS) is an information system consulting firm made up of 20 employees, it is owned by Ivana. Their core business is designing and implementation of information technology for small and medium-size businesses in the metropolitan area. Although ICS, has a sufficient level of businesses, the environment has become more competitive as more entrepreneurs are starting their own information technology consulting businesses. Ivana is the Marketing Manager for the ICS, and she is the primary contact between the ICS and its clients. Recently ICS, won a contract from Fortune 100 to design and implement an e-business system for one of their distribution centers courtesy of Ivana’s bidding a bare bone low price and she promising the client that ICS, Inc would complete the project in six months, even though the customer specified that the project had to be completed in nine months or less. Ivana does this because she believes that if ICS successfully completes this project within the time frame and within budget, it could lead to a larger contract from Fortune 100 to implement similar systems in the client’s other distribution centres throughout the country, and if this is so, ICS can become a major consulting firm. This belief of hers has brought along some challenges which ranges from short delivery time to project being on a fixed-price contract. Other problems that this project presented includes among others: -
Lack of project culture.
Lack of effective project team, and many more.
In evaluating this case study the researcher hereby highlights the major problem that emerged from this case as being that of a poor leadership which has given birth to all other emerging problems. The researcher also proposed solutions to the identified problems and challenges.
Overview of ICS, Inc Case Study
From the case study, ICS, Inc (herein referred to as ICS) is a medium information systems consulting firm of 20 employees that design and implement information technology projects for small and medium-size businesses within the metropolitan. Ivana is the owner of ICS, and she does all the marketing for the company and she is the primary contact between ICS and its customers. Fortune 100 company has just awarded a contract to ICS to design and implement an e-business system for one of their distribution centers. The contract was won by ICS partly because they submitted the lowest price and because Ivana promised the client that ICS would complete the project in six months, despite the fact that the client specified that the project had to be completed in nine months or less, just to impress the client. She’s got a higher expectation that if ICS successfully completes this particular project on schedule, it could lead to larger contract to implement similar systems in the client’s other distribution centres throughout the country. Ivana submitted a proposal that only she put together, and even met with the client without involving the people that were supposed to be part of the project team, who will eventually work on the project. None of her employees were aware of the proposal until she called eight of them to notify them. She only tell them how important the project is really important to her, because if succeeded , there will be other future projects with this particular client and that ICS can become a majour consulting firm – her dream come true. It was also said that this particular contract is a fixed-price contract whereby Ivana cut price as low as she could in order to increase ICS chances of winning the contract. Ivana also stressed the importance of the contract to herself and...
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