Icici Case Study

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Faizan Kazi
London Institute of technology
Project 22
Instructor: Dr. Hamida
11/23/2010
ICICI - Case Study
A project on Leadership and Change Management

Mapping Process
Leadership and Change Management
Project 22

Sr. No| CONCEPTS| Pages|
1| Overview| 03|
2| Introduction| 04|
3| Leadership Literature| 04|
4| Change in Leadership | 08|
5| Change in ICICI| 09|
6| Resistance to change| 11|
7| Conclusion| 11|
8| Reference| 12|
| | |
| | |

Overview

This assignment has been written for the purpose of understanding how organisations manage change as they seek to become more sustainable through resource efficiency and taking corporate responsibility for the effects of the business on the wider community. It represents a review of leadership theory; appraise change process, principles of change, tools and techniques highlighting the theories of change with reference to the leadership qualities in K.V.Kamath who is currently the Chairman of ICICI bank. It is the organizational change that sent us around the person whose leadership was responsible to bring the required change in the organization. The two undertaken case studies are from ICICI bank and highlighted the role of a leader and his style in the given scenario . This case study also includes how to cope up with change management and how the leader continues to keep the stability of the organization. The indicative contents will be appraised through the entire case study. Indicative content:

* Describe the principles of change and organisational change processes and the different approaches possible. * Identify and appraise real life examples of the organisational change process explain external and internal triggers of change and innovation * Describe change theories, tools and techniques

* Analyse these theories, tools and techniques within given organisations * Identify potential resistance to change including organisational culture and behaviour, organisational policies, power and the influence of individuals and groups. * Critically appraise strategies and approaches to overcome this resistance to change * Identify sources of conflict within change

* Identify strategies and approaches to overcome to deal with potential sources of conflict

Introduction
ICICI Bank is India's second-largest bank with total assets of Rs. 3,634.00 billion (US$ 81 billion) at March 31, 2010 and profit after tax Rs. 40.25 billion (US$ 896 million) for the year ended March 31, 2010. The Bank has a network of 2,507 branches and 5,808 ATMs in India, and has a presence in 19 countries, including India. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialised subsidiaries in the areas of investment banking, life and non-life insurance, venture capital and asset management. The Bank currently has subsidiaries in the United Kingdom, Russia and Canada, branches in United States, Singapore, Bahrain, Hong Kong, Sri Lanka, Qatar and Dubai International Finance Centre and representative offices in United Arab Emirates, China, South Africa, Bangladesh, Thailand, Malaysia and Indonesia. Our UK subsidiary has established branches in Belgium and Germany.

ICICI Bank's equity shares are listed in India on Bombay Stock Exchange and the National Stock Exchange of India Limited and its American Depositary Receipts (ADRs) are listed on the New York Stock Exchange (NYSE).

Source: http://www.icicibank.com/aboutus/about-us.html

Learning is a continuous process and this is evident in Mr. Kamath’s life also. He has observed the depth of talent in the organisation and the ability of the organisation to absorb people's contribution, and to enable them to move on and let others contribute to its growth. To him these are important lessons in the process of how you evolve and how an...
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