Icici Bank

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  • Topic: Veritas Software, Backup, Symantec
  • Pages : 11 (3051 words )
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  • Published : May 4, 2013
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CUSTOMER SUCCESS

ICICI Bank Limited
Boosting Datacenter Availability for Largest Private Bank in India with the Help of Symantec

ICICI Bank Limited (ICICI Bank) is a trendsetter in the use of banking technology in India. Since 1999, ICICI Bank leverages comprehensive datacenter availability and data protection solutions from Symantec. Using Veritas Storage Foundation and Veritas Cluster Server, the bank is achieving 99.9 percent application availability and 99.99 percent uptime for its server infrastructure. The bank relies on Veritas NetBackup and a full range of agents and options for data protection. The solution is delivering tangible results, including a 50 percent reduction in the time to rebuild corrupted servers and 25 percent annual growth in data volume without any increase in staffing resources. Seeking greater adaptability, the bank recently turned to Symantec for an enterprise licensing agreement that lowered software infrastructure costs by as much as 20 percent. A leader in banking technology

Company Profile ICICI Bank is the second-largest bank in terms of assets and largest private sector bank in India, offering a wide range of banking and financial services products to more than 15 million retail and corporate customers. Industry Financial Services Solution Application Performance Management Storage Management Data Management

“Symantec’s support for heterogeneous platforms gives us the flexibility to adapt the IT infrastructure to our evolving needs without changing our software tools each time we deploy a new platform.” Pravir Vohra Senior General Manager Technology Management Group ICICI Bank

ICICI Bank seeks to be at the forefront of technology usage in the financial services sector. Information technology is a strategic tool for business operations, providing the bank with a competitive advantage and improved productivity and efficiencies. All the bank’s IT initiatives are aimed at enhancing value, offering customer convenience, and improving service levels. ICICI Bank (NYSE:IBN) is India's second largest bank and largest private sector bank, with assets of USD 43 billion as of September 30,2005. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialized subsidiaries and affiliates. Areas include investment banking, life and non-life insurance, venture capital, and asset management. Specifically, ICICI Bank is a leading player in the retail banking market and has over 14 million retail customer accounts. The bank has a network of 600 branches and extension counters and 2,060 ATMs. ICICI Bank is growing rapidly, in part through its online service offerings, and is considered a technology trendsetter in the Asian banking industry.

CUSTOMER SUCCESS

Symantec enterprise site licensing agreement saves ICICI Bank more than 20 percent in total licensing costs and makes its cash flow more predictable.

It is the first bank to offer Internet banking services in India. It is also extending online banking to rural communities via kiosks. A loyal Symantec customer for six years and counting

the entire infrastructure, simplifying administration and reducing training costs.” An additional decision factor was Symantec’s broad range of services, from consulting to onsite education. Targeting high availability for the end user

The bank set the stage for its technology ascendancy in 1999 when it consolidated its IT operations to a new data center in Mumbai. Pravir Vohra, Senior General Manager of ICICI Bank’s Technology Management Group, was a key decision maker in the planning for the new data center. “We took a hard look at the bank’s requirements well into the future,” he says. “High availability for our customer-facing applications was on the top of the list. If my customers cannot transact, nothing else matters. An outage can be highly detrimental to the bank’s...
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