Human Resources Strategy to Overcome Financial Crisis

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Internal Memo

To:President, CEO, and CFO
From:Rogelio Lenero, Senior Vice President of Human Resources Subject:Transformational Seminar for key personnel
Date:November 20th, 2011

Healthcare is about patient care and complex science, but it’s also about dollars and cents. Customer’s pursuit for value is now impacting our industry. I am aware of our budget deficit and I am concerned as to how we will overcome this situation at Jackson. As our CFO Michael Tyler has informed us, we will be having a budget deficit of $27’957,560 for FY2012. We need transformational leadership more than ever. Everything about the future of health care points to the importance of our doctors, nurses, specialists and caregivers, but with a substantially different twist. Historically, our strategies were built on impressions by first-hand users (patients, members, clinical trial subjects, etc) Therefore, I have decided to start a transformational training pilot program with our key employers in critical departments. I intend to start this seminar no later than January 4, 2012. I have selected 3 main issues to be covered in the seminar. First, our poor employee retention rates. We need to create a global individual performance development, talent management and management development programs to develop and retain only top employees; meaning that non essential staff will be laid off (approximately 5% of the current staff). Top employees will be the face of Jackson, and more patients will come if we provide excellent care and service. Little wonder most consumers are not convinced of our value. By two to one, most U.S. adults think the U.S. health care system is expensive, wasteful, and often ineffective. But it will change. The forces of the market lead to two simple facts: consumerism in health care. Consumers’ appetite for demonstrated value from the health system is just as real. As a result, more patients will return and recommend us. Revenue will increase reducing our...
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