Human Resources in Action
Overview
Within Human Resources there are various things that affect the hospitality industry. This case study situation is between two male friends that work in the hospitality industry. Felix is the Director of Housekeeping at a local resort and Pedro is the Dining Room manager in a local hotel. Each facility has a different perspective on the appropriate way to use their Human Resources departments they even went as far as to say “it’s hard to believe that are employers are in the same basic business, and hire the same types of people, and yet their philosophies about human resources are so different” (Hayes & Ninemeier, 2009). At the company Felix works for there are staff members that are just at work to collect a paycheck rather than caring about the company and its other staff members. When they are hiring they post jobs with misleading job descriptions, which in turn leads to a high turnover rate. When it is time for an employee’s appraisal the company focuses on the not so good things an employee has done rather that the good things or how to improve. At the establishment that Pedro works at they have an entirely different philosophy. His employer was described as the “employer of choice” (Hayes & Ninemeier, 2009). Meaning that people wanted to work for the company that Pedro worked for. The company had employees that wanted to be at work, therefore their turnover rate was very low. Both Felix and Pedro questioned why Felix’s place of employment did not have concerns about the way it was being staffed. However, when they realized that there would be a new hotel coming to town they knew that the way that the Human Resource department in Felix’s place of employment would have to chance or risk losing its employees to the new hotel.
Discussion of Dimension I
The Human Resource department is almost non-existent at Felix’s place of employment. The corporate culture of the organization is to ignore Human resources. The only task that
Within Human Resources there are various things that affect the hospitality industry. This case study situation is between two male friends that work in the hospitality industry. Felix is the Director of Housekeeping at a local resort and Pedro is the Dining Room manager in a local hotel. Each facility has a different perspective on the appropriate way to use their Human Resources departments they even went as far as to say “it’s hard to believe that are employers are in the same basic business, and hire the same types of people, and yet their philosophies about human resources are so different” (Hayes & Ninemeier, 2009). At the company Felix works for there are staff members that are just at work to collect a paycheck rather than caring about the company and its other staff members. When they are hiring they post jobs with misleading job descriptions, which in turn leads to a high turnover rate. When it is time for an employee’s appraisal the company focuses on the not so good things an employee has done rather that the good things or how to improve. At the establishment that Pedro works at they have an entirely different philosophy. His employer was described as the “employer of choice” (Hayes & Ninemeier, 2009). Meaning that people wanted to work for the company that Pedro worked for. The company had employees that wanted to be at work, therefore their turnover rate was very low. Both Felix and Pedro questioned why Felix’s place of employment did not have concerns about the way it was being staffed. However, when they realized that there would be a new hotel coming to town they knew that the way that the Human Resource department in Felix’s place of employment would have to chance or risk losing its employees to the new hotel.
Discussion of Dimension I
The Human Resource department is almost non-existent at Felix’s place of employment. The corporate culture of the organization is to ignore Human resources. The only task that