Martinique S. Armstead
BUS 3040 Fundamentals of Human Resource Management
December 9, 2012
Human Resources Final Project
The role of the HR Department of the Department of Human Services (DHS) is to handle all aspects of employee relations. The areas it covers are Recruiting and Selection, Training and Development, Performance Management, Employee Discipline, Compensation and Benefits and Labor Relations. Each of these areas is vital to the effective operation of the company as a whole. Although each area is outlined in detail, there is still room for improvement in each. The Recruiting and Selection process at the Department of Human Services (DHS) is a fairly simple one. The requirements for the applicants are not strenuous; thereby allowing a wide range of applicants to be considered for the positions. It is recommended that a personality test be given to each applicant in order to gage their ability to handle the many different scenarios they will encounter while employed at DHS. A prerequisite for applying should be that the applicant has worked in an environment which required handling stressful situations. The Training and Development process at DHS consists of both Internal and External training methods. One such external method requires the new hire to travel to the corporate headquarters in Atlanta, GA. This training lasts for two weeks and requires the applicant to stay nightly at that location to complete the training. A suggested change to that training would be that it is held locally for those new hires that may not be able to travel for such long periods of time due to family obligations, such as having small children. As far as the internal training is concerned, the coaching portion done one on one with the new hire should be extended well after the training process has ended. This will ensure that the employee is still understanding his or her job duties and performing them...