Human Resource Management

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TABLE OF CONTENTS

APPROACH2
DEFINING HUMAN RESOURCE MANAGEMENT3
FUNCTIONS OF HUMAN RESOURCE MANAGEMENT4
Human Resource Planning6
Recruitment and Selection7
Training8
Job Evaluation8
Job Analysis10
Role Analysis10
Immense growth of hospitality industry with shortage of skilled labour13 Workplace Diversity15
Managing workforce diversity17
MULTI – GENERATIONAL CHALLENGES AND HR APPROACH19
ATTRITION OR EMPLOYEE TURNOVER23
Organizational commitment25
COST OF EMPLOYEE TURNOVER28
STRATEGIES FOR COMPETITIVE BENEFITS, COMPENSATION WITH FLEXIBILITY AND MOTIVATION38 An overview of different type of Incentive programs followed by H.R42 Effectiveness of incentive programs47
The CANE Model50
LEGAL CONSTRAINS52
BIBLIOGRAPHY57

TABLE OF FIGURES
FIGURE -1………………………………………………………………………….5 FIGURE-2………………………………………………………………………….13 FIGURE-3………………………………………………………………………….21 FIGURE-4………………………………………………………………………….33 FIGURE -5…………………………………………………………………………45

APPROACH
The author would like to begin the research by showcasing the importance of Human Resource in today’s Hospitality industry (H.R). Author would give a brief about several functions performed by Human Resource in hotel sector which in turn is linked to the success of the organization. Adding on to this the article would also emphasize on challenges faced by Human Resource in rolling out these functions. The author would then try to link the immense growth of hospitality industry with labor shortage. With airlines, retail and BPO sector booming, hotel industry has become a heavily poached sector, this being a critical issue will be studied by the author. The author would be taking help of several models to demonstrate approach followed by Human Resource. The focal point of the discussion will display the strategic role played by H.R management in efficiently handling various functions. The author would then analysis how every level of employee has different needs and how strategically HR is trying to meet with employees expectations . The author is also trying to give a detailed account of several incentives offered by hotel chain.

The author will then focus on reasons why employee tend to leave their job in a shot span of time or in other words why hospitality industry is facing such high attrition rate. In addition to this a detailed account of cost of employee attrition will be given after referring to several reports. Author will then emphases on several ways in which attrition can be controlled by suggesting models.

Analysis of several hotel chains will be done to find out the different recognition program followed by them to retain their employee. The author will also showcase the after effects of implications of the program. Further more the author will then analysis several motivational techniques followed by the H.R to retain people in the organizations.

DEFINING HUMAN RESOURCE MANAGEMENT
HRM is seen as a new approach in managing the workforce. Despite the widespread use of the term, the definition of HRM remains elusive and varied. Some writers see it as merely a retitling of the term “personnel management”. Storey’s discussion on the definition of HRM best summarizes the various meanings given to HRM. There are four meanings frequently attached to HRM. The first is that HRM is simply just another word for personnel management and is also used to cover other concepts such as employee relations and people management. The second meaning refers to the use of specific personnel management techniques in an integrated manner. In this definition, HRM is seen as the integrated and coherent use of policies and techniques such as selection, performance appraisal, reward and training to enhance organizational performance. The third meaning emphasizes the importance of a business-oriented and business- integrated approach in the management of employees. This definition emphasizes that the way an organization manages its workforce...
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