Human Resource

Management Development Institute of Singapore

Assignment Cover Sheet

Please fill in ALL details of this form on the computer, and use it as the first sheet on the assignment so that it is clearly visible. No other sheets should be put before it. For group work submissions add all names of students participated.

|Programme |
|BSc (Hons) International Tourism and Hospitality Management |
|Year 1* |
|Module code and title |
|FTH105 Travel, Tourism & Hospitality Human Resources |
|Assignment title |
|Travel, Tourism & Hospitality Human Resources |
|Lecture/Tutor |Submission date |
|Mr. G.V. Nathan |04/10/2010 |

|Surname |First name (s) |
|NGUYEN |THAI QUYNH CHI |
|Student ID (University of Sunderland registration number) |
|Fin No: G0885902M |

References: ……………………………………………………….. 16 IX. Appendix…………………………………………………………… 17 Acknowledgment: I would like to express my thanks to Mr G.V. Nathan, our lecturer in Human Resource Management subject for teaching me on recruitment and manage employee. I learnt a lot of meaningful thing from book to worth experiences which he got in classes through what he taught us from study into apply to the real life. Objectives: • Learning how to organize and recruit employee with the clear method to collect potential staff. • Organizing training courses for candidates to bring knowledge about call centre staff’s job. • Realizing that employee needs to be rewarded to attract their enthusiasm to dedicate. • Employee’s rights when they join Trade Union.