A. won't help a worker become more productive. B. has little use outside the workplace. C. for most people is a difficult thing to do. D. can improve a person's personal life.
2. Among the qualities listed on the Human Relations Scale, the most important one for building new relationships is A. self-confidence. B. a sense of humor. C. self-honesty. D. consideration.
3. In general, becoming a good listener is difficult for most of us because A. not-listening is a habit most of us develop during childhood. B. most of us are talkers, not listeners. C. most people have nothing interesting to say. D. listening to people requires us to pay attention.
4. According to your study unit, which one of the following improved human relations skills will allow you to more willingly take on challenging subjects? A. Listening B. Self-confidence C. Flexibility D. Communication
5. A benefit of using good human relations is that you'll
A. try to outdo your friends. B. adjust to new situations better. C. quit your job and get a new one. D. forget old friends and find new ones.
6. What is the main reason that attitudes are more often revealed in spoken rather than written language? A. We speak far more often than we write. B. In writing, we can more easily conceal our attitudes. C. In spoken language, we are often careless in our use of words. D. In writing, we try to put the "best face" on what we write.
7. It's easier to eliminate negative self-talk when we
A. ignore the fears that trigger it. B. let it turn into imagined risks. C. usually hear the negative thoughts we think. D. try not to think of the worst things that can happen.
8. A person's beliefs and general outlook, which act like filters on the information they receive, is called A. consideration. B. attitude. C. efficiency. D. motivation.
9. A reward that follows an action is called
A. reinforcement. B. human relations. C. risk-taking. D....